Salesforce Administrator

Biostem Technologies•Fort Lauderdale, FL

17h

About The Position

BioStem Technologies is a leading medical technology company focused on advanced wound care and regenerative medicine. We develop and commercialize placental tissue allografts, cutting-edge wound care products, and surgical solutions aimed at improving patient outcomes. You'll be our primary Salesforce Administrator, responsible for the day-to-day health, configuration, data stewardship, and evolution of our Salesforce org. You'll partner closely with our NetSuite team and middleware (Celigo) to keep data flowing cleanly between systems and to troubleshoot integration issues when they arise. We're looking for someone with both an administrator and a builder mindset - comfortable maintaining the system day-to-day and energized by improving it. The best candidates spot inefficiencies, propose solutions, and ship them. We are building a lean, structured-field tech stack that is primed for AI, and you will be a core member. You're stepping into a brand-new Salesforce build, not inheriting a decade-old legacy environment.

Requirements

Bachelor’s degree in Information Technology, Computer Science or related field. Equivalent experience and relevant certifications considered in lieu of a degree.
4–7 years of hands-on Salesforce Administrator experience
Salesforce Administrator certification (Advanced Admin is a plus)
Strong declarative skills: Flows, security model, page layouts, validation rules, reporting
Experience supporting Sales Cloud and Service Cloud at a mid-sized company
Familiarity with Celigo, MuleSoft, Boomi, or similar middleware — enough to troubleshoot flow failures and read integration payloads
Comfortable working with an ERP (NetSuite preferred) — understanding how Customer, Order, Invoice, and Item data sync between CRM and ERP
Demonstrated experience as a data steward or data quality owner — comfortable defining standards, building audit reports, and holding the line on governance
Strong written and verbal communication; able to talk to a sales rep and a developer in the same hour and translate between them
Self-directed; comfortable owning a backlog without daily supervision

Nice To Haves

Salesforce Platform App Builder certification
Celigo Developer Certification or equivalent integration training
NetSuite Administrator certification or hands-on NetSuite experience (saved searches, basic customizations)
Experience with RingCentral, Service Cloud Voice, or similar integrated telephony
Medical device, healthcare, life sciences, or regulated manufacturing background
Ability to read Apex / Lightning Web Components for troubleshooting purposes (not full development)
Experience with Definitive Healthcare or Salesforce Maps

Responsibilities

Own daily Salesforce administration: user setup, security, page layouts, validation rules, Flows, reports, system updates, dashboards
Configure and maintain Sales Cloud and Service Cloud features supporting sales, marketing, IT, and customer service
Manage Service Cloud Omni-Channel routing and RingCentral integration — queue configuration, routing rules, agent capacity settings, and troubleshooting telephony issues with customer service
Build and refine automation (Flows, approval processes) as business needs evolve
Partner with internal NetSuite experts on data model alignment, sync issues, and cross-system workflows
Monitor Celigo integration flows; investigate sync failures; coordinate fixes with our middleware vendor or implementation partner
Serve as data steward — define and enforce data quality standards, run regular audits, manage duplicates, govern picklists and required fields, and partner with business teams to remediate data issues at the source
Build reports and dashboards for Sales, Service, and Operations leadership
Manage releases (sandbox to production), test new Salesforce features against business workflows
Support users — train new hires, troubleshoot questions, document common processes
Primary Salesforce Administrator, responsible for the day-to-day health, configuration, data stewardship, and evolution of our Salesforce org.
Partner closely with our NetSuite team and middleware (Celigo) to keep data flowing cleanly between systems and to troubleshoot integration issues when they arise.