Salesforce Administrator

Cristo Rey Network • Chicago, IL

8d • Hybrid

About The Position

The Cristo Rey Network (CRN) seeks a Salesforce Administrator to support and enhance the day-to-day operations of its schools and national office. This role involves providing first-level support to schools using Salesforce, including troubleshooting issues, maintaining support documentation, assisting with data uploads and maintenance, and performing other administrative functions. The Salesforce Administrator will also collaborate with the Associate Director of Salesforce Administration on larger projects to maintain the Salesforce organization and implement new features. While based at Cristo Rey’s national office in Chicago, IL, highly qualified remote candidates may be considered.

Requirements

• Bachelor's degree required.
• 3+ years of Salesforce experience, preferably in an administrator role.
• Salesforce Administrator (ADM201) certification strongly preferred, or willingness to obtain within 6 months of hire.
• Experience managing Salesforce objects, sharing rules, permission sets, and declarative automation (Flow) preferred.
• Experience delivering remote end-user training, including live sessions, help documentation, and user guides.
• Experience leading technical projects or serving on technical project teams preferred.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to varied audiences.
• Strong collaboration skills, especially with stakeholders, clients, and colleagues across the country in a complex, multi-stakeholder environment.
• Excellent analytical and problem-solving skills.
• Strong Excel and data management skills.
• Experience building and maintaining Salesforce reports and dashboards to support data-driven decision-making across teams.
• Strong attention to detail and a commitment to data integrity, including data hygiene, deduplication, and consistent record-keeping.
• Ability to manage multiple concurrent work streams, work independently, and meet deadlines.
• Experience in education preferred - particularly work-study, CTE, college access, or alumni advising programs.
• Ability to travel to events hosted by the national office (approximately 3 times per year).
• Embrace the Cristo Rey mission to serve students from underserved communities by providing access to quality, college-preparatory education integrated with real-world work experience.
• Be motivated by social impact and committed to creating opportunities for young people to thrive professionally and academically.

Responsibilities

• Work with schools to aid and improve their use of Salesforce and custom apps for managing Corporate Work Study and Alumni Advising.
• Provide end-user support, including creating and maintaining support documentation, sharing best practices, training users, and troubleshooting system issues.
• Manage new and current users and org security, including user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Support Salesforce data work, including data uploads, improving data cleanliness, and working with schools to enhance their data practices.
• Manage Salesforce reporting and dashboards, updating them for new school years and in response to school requests.
• Perform admin-level tasks, including updating objects and fields, managing permissions and sharing, and updating UI elements.
• Lead and support remote trainings on system functionality for end users.
• Maintain Salesforce org health, including monitoring Salesforce releases for key changes and aiding with security updates.
• Undertake other projects and responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level