Salesforce Administrator OR Sr. Salesforce Administrator

Lions International•Oak Brook, IL

2d•$95,000 - $133,000•Hybrid

About The Position

We are currently looking to hire either a Salesforce Administrator or Senior Salesforce Administrator to join our team and rise to the challenge of empowering service. The Salesforce Administrator will drive Salesforce configuration, sandbox/environment setup, and system maintenance. The Senior Administrator additionally will have significant input on Salesforce decisions.

Requirements

A Bachelor’s degree in a relevant field; equivalent experience with a high school diploma may be considered.
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
Strong Salesforce knowledge through a minimum of 3 years of direct Salesforce Administration experience.
NPSP Salesforce Experience Cloud (Community) and Lightning experience a big plus.
Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Experience using important wizard and/or data loader.
Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
Ability to gather requirements and propose technical solutions.
Trailhead Badges/Super Badges
Administrator Certification preferred.
Knowledge of triggers and APEX
A minimum of 7 years general IT experience, with at least 5 years Salesforce Administration specialization.
In-depth understanding of Salesforce sharing and security, including organization wide defaults and sharing rules.
DevOps/release management experience using 3rd party Salesforce release management tools (e.g. Gearset, Copado, etc.) ideal.
Advanced Administrator and Platform App Builder Certifications desired.
Experience with Validity Demand Tools to manage data is a big plus.
Sandbox environment management experience a plus.
Excellent relationship-building skills, with the ability to act as a mentor and subject matter expert -- liaise with stakeholders at all levels.
Ability to gather requirements, and both design and propose scalable, technical solutions.
Knowledge of both apex and Aptify a plus.

Nice To Haves

NPSP Salesforce Experience Cloud (Community) and Lightning experience a big plus.
Administrator Certification preferred.
DevOps/release management experience using 3rd party Salesforce release management tools (e.g. Gearset, Copado, etc.) ideal.
Advanced Administrator and Platform App Builder Certifications desired.
Experience with Validity Demand Tools to manage data is a big plus.
Sandbox environment management experience a plus.
Knowledge of both apex and Aptify a plus.

Responsibilities

Salesforce configuration changes, including (but not limited to): Screen flows, assignment rules, validation rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, mobile administration, dashboards and reports.
User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules.
Sandbox environment management.
Data management to improve Salesforce data quality, implementing rules and automation as needed.
Resolve user support tickets.
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
Identify unused or underutilized platform features.
Communication of any platform changes to end users and stakeholders.
Monitor and improve user adoption.
Provide user training and create relevant training materials.
Handle technical documentation.
Implement Salesforce configuration changes, including (but not limited to): custom objects, formula fields, rollup summaries, triggers, custom settings and custom metadata types.
DevOps/release management including: change set preparation, promotion of change sets through environments and deployments using a third party tool such as Gearset.
Management of integrated applications from third-party suppliers.
Identifying and gathering complex business requirements from users and stakeholders, translating them into scalable solutions.
Mentoring of junior employees and occasional oversight of their work.
Creates high-level and detailed work effort estimates for proposed technical solutions.
Assist in documenting processes and workflows to strengthen institutional knowledge.
Identify opportunities for process improvement within Salesforce.