Sr. Mobile Expert, Bilingual | Spanish or Creole

T-Mobile USA • Brooklyn, NY

19h

About The Position

Sr. Mobile Experts, Bilingual deliver customer service and sales in T-Mobile company-owned Experience stores. They use retail expertise, in-store systems, and digital tools to understand customer needs and resolve issues, with support from peers in Customer Service and Engineering. The role includes curated training and ongoing development to build expertise, and a team-based culture that recognizes contributions to customer experience and store results. Candidates must be fluent in English and either Spanish or Creole.

Requirements

• High school diploma or GED.
• Required communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting skills.
• Fluency in English and either Spanish or Creole.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills, and serve as a subject matter expert in T-Mobile products and services.
• Consistently leverage digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED