Sr. Mobile Expert, Bilingual
About The Position
Sr. Mobile Experts, Bilingual are experienced retail experts focused on delivering best-in-class customer service and sales. In T-Mobile company-owned Experience stores, they help attract new customers and provide high-level service to existing customers. They use store systems and digital tools to address customer needs from research through resolution, and work with peers in Customer Service and Engineering to resolve customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking skills.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
Nice To Haves
- At least 12 months of retail experience as a Neighborhood Mobile Expert.
- Experience as an Elite Expert in Account Care.
- Experience as an Elite Expert in Technical Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools during customer interactions and onboarding.
- Work collaboratively to contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
