Sr. Mobile Expert, Bilingual

T-Mobile • Clifton, NJ

2d

About The Position

Sr. Mobile Experts, Bilingual are highly capable retail experts focused on delivering best-in-class customer service. In T-Mobile company-owned Experience stores, they attract new customers and provide high-level service to existing customers. They use store systems and tools to address customer needs from research through resolution, and work with peers in Customer Service and Engineering to create a one-stop resolution experience. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of Neighborhood Mobile Expert retail experience.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with team members to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED