Sr. Mobile Expert, Bilingual | Spanish or Creole

T-Mobile • New York, NY

2d

About The Position

Sr. Mobile Experts, Bilingual are highly capable customer-service and retail experts who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. They help attract new customers and serve existing customers, using store systems and digital tools to resolve customer needs from research through resolution. The role works collaboratively with peers in Customer Service and Engineering to address customer pain points and provide a one-stop resolution experience. Team members receive curated training and ongoing development, and work in a team-based culture that recognizes contributions to customer experience and store results.

The position requires fluency in English and either Spanish or Creole. Travel is not required. Hourly base pay is $34.00, with an annualized incentive target of $7,200; actual incentive earnings vary based on performance and full-time status. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
• Fluency in English and either Spanish or Creole.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and serve as a subject matter expert in T-Mobile products and services.
• Consistently leverage digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED