Sr. Mgr, Solution Strategy

CVS Health•Wellesley, MA

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Solution Strategist, Conversational AI is responsible for shaping and advancing the strategy, design, and technical delivery of AI-powered voice and conversational capabilities within the Care Management organization. This role sits at the intersection of product strategy, clinical operations, and emerging technology — translating complex business needs into structured, actionable technical roadmaps and driving use cases from concept through pilot and scale. The ideal candidate brings a product mindset, a bias toward outcome-driven delivery, and the ability to navigate a matrixed organization with multiple stakeholders, vendors, and clinical partners. This is a high-visibility role with direct impact on how care managers engage members and providers.

Requirements

7+ years of experience in product management, solution strategy, digital health, or a related field
Demonstrated experience translating business and clinical requirements into product or technology solutions
Familiarity with conversational AI, voice automation, or related technologies including vendor evaluation and implementation
Strong stakeholder management skills with experience working across clinical, operational, and technology teams
Ability to define and track success metrics, interpret pilot results, and build data-informed business cases
Experience leading cross-functional initiatives in large, matrixed organizations
Excellent written and verbal communication skills, including the ability to present to senior and executive audiences

Nice To Haves

Experience in managed care, care management, or health plan operations
Familiarity with Medicaid and/or Commercial care management workflows and populations
Prior experience with AI or automation pilots in regulated or clinical environments
Knowledge of vendor contracting, SOW development, or enterprise procurement processes

Responsibilities

Shaping and advancing the strategy, design, and technical delivery of AI-powered voice and conversational capabilities within the Care Management organization.
Translating complex business needs into structured, actionable technical roadmaps.
Driving use cases from concept through pilot and scale.
Navigating a matrixed organization with multiple stakeholders, vendors, and clinical partners.
Defining and tracking success metrics.
Interpreting pilot results.
Building data-informed business cases.
Leading cross-functional initiatives in large, matrixed organizations.
Presenting to senior and executive audiences.