Sr Mgr, Operations

Emory Healthcare•Johns Creek, GA

2d•$50 - $61•Onsite

About The Position

Responsible for managing the day-to-day operations of a defined area within a Section of The Emory Clinic. Plans and coordinates staff activities within the section to meet organizational operational standards, manages section resources in line with budget, and ensures compliance with policies, procedures, and regulatory guidelines. Handles operational issues as they arise and partners with Section leadership to resolve problems. Accountable for enhancing operational efficiencies, improving patient satisfaction, and delivering cost-effective healthcare solutions. Evaluates daily operations to ensure the Section provides quality patient care and maximizes patient flow, supporting the achievement of Section performance targets and financial goals.

Requirements

Bachelors degree in business administration, finance, healthcare administration or related field required.
3 years healthcare related experience required, preferably in an ambulatory setting.
Minimum requirement of 2 years supervisory/manager experience.
Other equivalent combination of relevant education and/or experience may be considered.

Nice To Haves

Masters degree preferred.

Responsibilities

Develops procedures for purchasing medical and office supplies and capital equipment
Establishes and maintains an inventory system to ensure adequate supply and equipment levels
Establishes and administers a maintenance program for timely repairs and proper functioning of equipment
Purchases, receives, and authorizes payment for equipment and supplies necessary for efficient section operation
Meets with vendors, evaluates products, and directs capital equipment purchases
Ensures all equipment repairs and maintenance are completed in a timely manner
Collaborates with Finance to incorporate financial management responsibilities into clinic operations staff roles, including budgeting, inventory monitoring/control, and purchasing
Partners with Patient Financial Services on billing operations, reimbursement opportunities, revenue cycle management, and payment variances
Responsible for section profitability and adherence to established budget
Responsible for sustaining and growing the assigned Section
Oversees materials management for the assigned Section
Ensures accuracy of payroll records
Manages day-to-day clinic operations, including medical records, scheduling, and registration functions
Implements, monitors, and develops policies and procedures to ensure regulatory compliance
Supervises staff and manages employee performance, including ongoing feedback, corrective/disciplinary action, orientation, training, and competency documentation
Monitors workflow and meets with staff to discuss progress and future action plans
Performs periodic audits, surveys, and organizational assessments
Resolves operational issues and implements efficiency-enhancing initiatives
Establishes and enforces safety policies, OSHA regulations, and employee health surveillance programs
Analyzes business office reports and adjusts management practices as needed
Monitors internal systems and modifies controls as necessary
Collaborates with Quality Management on continuous quality improvement initiatives
Develops marketing plans, satisfaction surveys, and staffing plans
Oversees satellite location staffing and reconciles charge slips, including returns from satellites
Evaluates daily operations to ensure quality patient care
Communicates with patients, families, and/or physicians as needed
Implements initiatives to improve patient satisfaction
Collaborates with administrative, business, and clinical staff to ensure physician orders for therapies, treatments, procedures, and referrals are appropriately implemented and documented
Partners with physician and nursing staff to develop and implement a telephone triage system ensuring appropriate patient contact, treatment, and practice consistency
Serves as liaison with physicians, nurses, and other personnel to support proper and efficient patient evaluation and diagnosis
Works with manager to formulate a professional development plan
Attends educational in-services as appropriate
Participates in professional activities and organizations to stay current on trends, practices, and developments
Collects, organizes, and analyzes data; generates accurate and complete reports for management and regulatory agencies
Develops and prepares operational and statistical reports
Collaborates with staff to assess information system needs and support electronic medical record development
Trains clinical staff on information system use
Integrates TEC and EHC information system projects to support patient care, efficient clinical resource use, and managed care contractual compliance
Tracks operational metrics to support fact-based decision-making and process improvement activities
Coordinates, participates in, and assists with in-service education within the section
Institutes staff training and education programs to promote professional development, ensure nursing practice consistency, and maintain compliance with JCAHO, safety, and infection control policies
Serves on clinic-wide standing and special project committees
Collaborates with other clinical departments to improve operations and communications across The Emory Clinic
Schedules and attends meetings as needed