Sr Mgr, Group Implementation

Aflac, Incorporated•Good Springs, AL

16h•$120,000 - $160,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Broad knowledge of federal, state, and local regulatory and insurance requirements.
Broad knowledge of standard concepts, practices, and procedures related to the insurance industry.
Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques.
Strong project management, leadership, and practice development skills.
Strong personal computer skills with experience in Windows-based software.
Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with Aflac’s senior management and internal and external contacts.
Bachelor's Degree in a related field
8+ years of professional related work experience
5 years in a supervisory/managerial capacity leading diverse work groups
Or an equivalent combination of education and experience

Nice To Haves

Experience in the insurance industry

Responsibilities

Leads the implementation function, ensuring operational alignment between the business and third-party partnerships.
Oversees renewal support, plan change execution, and service delivery for complex, high-value accounts; ensures initiatives are completed accurately, on time, and in compliance with regulatory and contractual requirements.
Directs the implementation of plan changes for custom business and specialized market segments, ensuring tailored solutions meet unique client needs.
Establishes governance standards and oversight for EDI change management; ensures processes are optimized for scalability, compliance, and efficiency.
Owns business operations process flows and work instruction governance; ensures documentation is maintained, accessible, and standardized across the division.
Serves as the senior escalation point for implementation related issues; provides resolution direction for cross-functional leaders, to include Enrollment Platforms, and Premier Broker relationship management teams.
Partners with cross-functional leadership like product, technology, and operations leadership to evaluate and enhance process flows; champions initiatives that improve accuracy, reduce cycle times, and enhance the customer experience.
Oversees onboarding of new administrators and platform relationships; ensures cross-functional readiness and alignment for smooth integration.
Provides senior leadership, coaching, and development to implementation managers and renewals team, building a culture of accountability, continuous improvement, and operational excellence.
Monitors organizational performance metrics to identify trends, risks, and opportunities; leads process improvement and transformation initiatives in eligibility and plan change operations.
Establish standards and best practices for implementation processes, documentation, and change management.
Performs other duties as required.

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave