Sr Implementation Manager

UnitedHealth Group•Eden Prairie, MN

2d•$91,700 - $163,700•Remote

About The Position

The Implementation Project Manager (IPM), Fee for Service (FFS) Medicaid Implementations, can work remotely from anywhere in the U.S. This role provides project management support for medium and complex projects within New Client Implementations at Optum Rx. This is a customer-facing role. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

PMP Certification
5+ years of technical project management experience
5+ years of FFS Medicaid experience
3+ years in the healthcare industry specifically in Medicaid and/or Medicare
3+ years software development and or software implementations
2+ years of experience in Pharmacy Benefit Management
2+ years in a client facing role
Experience managing large-scale healthcare projects with teams of 10 or more
Solid experience in influencing externally with soft power, driving cross - functional collaboration, and negotiating win-win solutions
Proficiency with Microsoft Outlook, Excel, PowerPoint, Project, and Word
Demonstrated ability to present to all levels of management and audiences
Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives

Nice To Haves

Certified Pharmacy Technician
Software development and or software implementations
2+ years of PBM client implementation project management experience or Account Management experience
Experience managing complex projects with various stakeholders

Responsibilities

Manage the entire client onboarding project for implementation, main contact for the client
Acts as a trusted partner to key constituencies by learning their business to anticipate stakeholder needs and concerns
Ensures client satisfaction, quality of work, and project profitability
Coordinate efforts with internal departments for the creation of clinical and formulary needs
Coordinate disruption analysis to impacted membership (if/when applicable)
Work with Operations and functional leaders to proactively identify implementation issues and drive their resolution
Facilitate meetings at various levels of the organization, including management weekly reviews
Monitor, track, and report implementation status and performance, internally and externally
Identify implementation risks, implement a mitigation / action plan to drive improved outcomes, communicate to senior leadership
Ensure accuracy of plan updates and missed deliverables from all teams
Manage pre-implementation audits with the audit department and the client
Ability to mentor other team members within implementation, if needed