Sr. Implementation Specialist

Avalara•UNAVAILABLE, UNAVAILABLE

About The Position

Avalara's implementation practice is the front line of customer value. As our customer base grows in complexity and strategic importance, the demand for senior implementation expertise -- consultants who can own the most demanding engagements, guide enterprise customers through sophisticated configurations, and raise the capability of the team around them -- has never been higher. The Senior Consultant brings deep tax automation expertise and the ability to operate with a high degree of autonomy across Avalara's most complex ERP, POS, and eCommerce implementations. This role drives customer success outcomes, serves as a key escalation resource within the team, and contributes to the methodology and practices that make the broader implementation function stronger. Reporting to the Implementation Manager, this is a high-ownership role for a practitioner who takes pride in the quality and consistency of their work. This role will deliver consistently excellent outcomes for Avalara's most complex and high-priority customer implementations, raising the quality benchmark for the practice. It will strengthen team capability by coaching and mentoring junior specialists on advanced configurations, implementation methodology, and customer engagement best practices. It will reduce delivery risk by proactively identifying implementation risks, resolving escalated issues, and applying structured solutioning to complex customer scenarios. It will improve the broader practice by contributing to onboarding materials, training curricula, and standard operating procedures in partnership with the Implementation Manager and Learning and Development teams. It will advance Avalara's product quality by surfacing recurring implementation challenges and influencing product improvements through collaboration with Product, Engineering, and Customer Success. It will support Avalara's AI-first strategy by leveraging AI tools to improve implementation efficiency, documentation quality, and customer time-to-value.

Requirements

Bachelor's degree in Information Systems, Information Technology, Business Administration, Accounting, Engineering, or a related discipline and 8+ years of experience in software implementation within the B2B sector, with a demonstrated track record of leading complex, multi-platform deployments.
Deep expertise in tax automation: proven ability to independently lead implementations of tax engines, returns, and exemption certificate systems for Avalara, TaxJar, Vertex, Sovos, Sabrix, or similar platforms.
Strong knowledge of US sales and use tax compliance, nexus rules, and multi-jurisdictional requirements.
Proven expertise across ERP and platform integrations including Sage, Microsoft Dynamics 365, Salesforce, NetSuite, and QuickBooks.
Strong executive presence and communication skills; demonstrated ability to engage confidently with senior stakeholders on both customer and internal sides.
Demonstrated mentorship and informal leadership capabilities; experience coaching junior team members on implementation methodology and ERP configurations.
Strategic thinker who translates customer pain points into scalable, repeatable implementation solutions.
Demonstrated use of AI tools to improve implementation speed, documentation quality, or delivery consistency.
Experience using AI and AI-related technologies, ready to thrive here.
Apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
Grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Responsibilities

Architect and deliver end-to-end implementations across the full suite of supported ERP and platform integrations, including Sage, Microsoft Dynamics 365, Salesforce Stripe Invoicing, NetSuite, and QuickBooks, encompassing technical discovery, advanced configuration, and customization guidance.
Own a portfolio of high-priority, high-complexity, or strategic customers, ensuring exceptional delivery quality and customer satisfaction.
Lead discovery sessions with enterprise customers to assess tax workflows, recommend optimal configurations, and develop tailored implementation plans aligned to nexus and compliance requirements.
Manage technical and tax aspects of customer implementations end-to-end, including task management, solutioning, risk identification and mitigation, and customer communication.
Serve as a senior escalation point for complex implementation and support scenarios, guiding junior specialists through advanced configurations and methodology application.
Partner with the Implementation Manager and Learning and Development teams to contribute to onboarding materials, training curricula, and standard operating procedures that strengthen the broader implementation practice.
Collaborate with Product, Engineering, and Customer Success teams to surface recurring implementation challenges and drive product improvements that improve delivery consistency.
Apply AI tools to accelerate discovery synthesis, solution design, documentation, and implementation planning.
Leverage approved AI tools to accelerate discovery synthesis, documentation, solution design, and implementation planning.
Identify opportunities where AI can reduce manual effort, improve configuration consistency, and improve customer time-to-value.
Apply AI responsibly and securely, ensuring AI-enabled approaches align with customer requirements and Avalara's governance standards.
Demonstrate measurable improvements in implementation quality, speed, or consistency through applied AI -- not occasional use.
Share AI approaches, reusable prompts, and implementation patterns that improve AI capability across the implementation team.
Hold themselves to high standards of delivery quality, technical accuracy, and customer engagement at every stage of implementation.
Coach and develop junior specialists, sharing expertise in methodology, ERP configuration, and customer communication in ways that raise team-wide capability.
Proactively identify risks, escalate with context, and resolve complex issues in ways that build repeatable solutions for the broader team.
Bring structured thinking to complex customer scenarios, translating requirements into implementation approaches that are scalable, not just case-specific.
Contribute to a higher-performing team by sharing knowledge, improving documentation, and raising the standard of what good implementation looks like.
Leave every customer engagement, team interaction, and piece of documentation stronger than they found it.