Implementation Specialist

Harri US • New York, NY

2d • Onsite

About The Position

Harri is revolutionizing the hospitality industry with its cutting-edge technology solutions for workforce management. As an innovative, high-growth company with a global presence, Harri is dedicated to building strong partnerships and delivering measurable value to its customers. This pivotal Implementation Consultant role ensures the seamless onboarding and successful software implementation for clients. The role serves as a project manager and trusted consultant to hospitality industry customers, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.

Requirements

• 2+ years in a customer-facing role at a SaaS Software company.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills, with the ability to communicate effectively with individuals and groups across organizations.
• Strong attention to detail with excellent analytical, problem-solving, and organizational skills.

Nice To Haves

• Experience with Workforce Management, Payroll, or HRIS systems is strongly preferred.
• Experience in the hospitality industry in an operations, general manager, or other operational role is strongly preferred.
• An ambitious and self-motivated team player who is comfortable working in a fast-paced environment and is ready to grow with a company.

Responsibilities

• Onboarding new customer implementations from start to finish.
• Providing product expertise and guidance to clients throughout the implementation, developing functional expertise with Harri solutions and proactively sharing best practices as product evolves.
• Creating, managing, and updating project plans to track client deliverables and implementation progress from project inception to 'go live'.
• Gathering customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet client needs.
• Accountable for the quality of configuration produced, owning and escalating any issues preventing implementation and project completion.
• Providing training and end-user support during the implementation process.
• Working cross-functionally to help plan, execute, and drive adoption of process improvements.

Benefits

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree