Sr Mgr, Field Service Regional Manager

RTX•Farmington, CT

4d•Hybrid

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. Role Overview This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the RTX entities around the world. This position reports to the Associate Director, End User Services. The successful candidate will demonstrate exceptional organizational, leadership, customer service, vendor management, and communication skills. This role requires proven experience leading regional field service delivery teams and overseeing the execution of enterprise-scale infrastructure projects across diverse technologies. The Senior Manager will drive operational excellence, manage strategic vendor relationships, and ensure consistent service delivery aligned with business objectives. A strong working knowledge of Microsoft operating systems, Active Directory, network printing, end user computing technologies, and supporting shop floor computing.

Requirements

Typically requires a University Degree or equivalent experience and 10+ years of relevant experience, or an Advanced Degree and 7+ years of relevant experience.
7+ years of experience managing IT projects and support for shop floor computing
7+ years of managing an End User Services environment
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Demonstrated proficiency in IT areas of analytical thinking and innovation
Demonstrated leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
Demonstrated strong technical aptitude, project management, and communication skills
Experience and background working with large teams to define and execute IT projects
Demonstrated experience working with managed service delivery partners to deliver the expected business outcomes
Industry accreditations are Preferred (ITIL)
Excellent written and oral communication skills
Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
Able to independently influence and resolve conflicts with others

Responsibilities

Manage a team of highly skilled individual contributors
Vendor management
Identify and plan End User Services projects to support strategic and operational requirements
Deploy world class technology and streamlined processes to enhance RTX digital environment
Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
Manage RTX driven infrastructure projects and lead the company’s participation in relevant Passport reviews and planning activities