Sr. Mgr, Field Process
Lam Research•Hillsboro, OR
•Hybrid
About The Position
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
Requirements
- Bachelor’s degree or equivalent with 6-8 years of management experience.
Nice To Haves
- An advanced degree preferred.
Responsibilities
- Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
- Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
- Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues.
- Ensures that engineers are current with the latest upgrades and/or new releases.
- May be involved in customer installation and training programs.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Benefits
- outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
