Mgr, Process Assurance
About The Position
The Manager, Process Assurance is a strategic and people-centric leader responsible for strengthening the risk, control, and compliance framework across Connected Living while building and developing a high-performing Process Assurance team. This role serves as a trusted advisor to business leaders, ensuring effective governance and oversight of operational, financial, compliance, and technology controls across clients, products, processes, transactions, and applications. As a champion of operational excellence, the Manager will design, implement, and continuously enhance a scalable risk and control environment that supports business objectives, mitigates risk, and drives accountability. The role partners cross-functionally to establish and maintain effective control standards, identify opportunities for process improvement, and promote a proactive risk management culture. Beyond technical expertise, this leader is passionate about developing talent, fostering collaboration, and cultivating an inclusive, innovative, and results-oriented team culture. The ideal candidate thrives in dynamic environments, confidently navigates ambiguity and changing priorities, and leads with initiative, influence, and sound judgment. Through strong coaching, strategic thinking, and a commitment to continuous improvement, the Manager will play a critical role in shaping the future of the Process Assurance function and developing the next generation of leaders within the organization.
Requirements
- BA in Finance, Business Administration, Risk Management, Compliance, or a related field, OR 5+ years of equivalent process and control work experience.
- A minimum of 5 years of cross-functional experience in risk management, process management, or internal controls, including 2 years leading and developing a team.
- Demonstrated experience leading and managing effectively through ambiguity and change.
- Experience driving results through cross-functional collaboration with business, IT, audit, and compliance partners.
Nice To Haves
- Proven people leadership skills, with a track record of fostering a positive, innovative, and accountable team culture.
- Self-starter with strong project management skills and the ability to execute outcomes with minimal supervision.
- Strong working knowledge of SOC1, SOC2, SSAE 18, and SOX audit and internal control frameworks.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio).
- Six Sigma Green Belt certification.
- Experience utilizing AI or automation tools to support process improvement and operational efficiency.
- Prior experience in a multi-client, matrixed audit or SOC reporting environment.
Responsibilities
- Lead, coach, and develop a team of 6–10 Process Assurance Analysts, Senior Analysts, and Supervisors, fostering a positive, innovative, and accountable team culture.
- Attract, hire, and develop future leaders within Connected Living's Process Assurance function.
- Set clear expectations and provide regular feedback, coaching, and career development support.
- Model self-starter behavior and empower team members to execute outcomes effectively with minimal supervision.
- Lead the team confidently through ambiguity, shifting priorities, and organizational change.
- Coordinate the development, documentation, and implementation of business control activities.
- Analyze the effectiveness of key processes and recommend process improvements.
- Evaluate control deficiencies and partner with management to define and monitor risk mitigation action plans.
- Maintain a thorough understanding of risk-based internal control requirements and practices.
- Coordinate the identification, documentation, and testing of controls within business processes.
- Monitor and test compliance of internal control standards (financial and non-financial).
- Facilitate internal, external, and regulatory audits.
- Ensure compliance with SSAE 18, SOC1, SOC2, SOX, and other regulatory audit requirements.
- Coordinate resources and deliverables for the audit team using prescribed tools.
- Build and maintain strong relationships with business leaders and cross-functional partners across Connected Living.
- Maintain awareness of significant industry, regulatory, and business changes and their impact on the control environment.
- Identify and champion automation/AI opportunities within audit coordination, control testing, and reporting workflows.
- Continuously evaluate and improve department processes, systems, and methodologies, partnering with the Director as needed.
Benefits
- For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
