Regional Field Service Manager

Benco Dental•Richmond, VA

8d•Remote

About The Position

As the Blue Ridge Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Requirements

Associate Degree in: Business or BioMed Technology
5 Years’ Experience in a Service Industry
Previous Management Experience
Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
Ability to work in tight spaces
Frequent traveling to customer sites (daily) and occasional use of power tools

Nice To Haves

Exceptional Time Management
Professional and Positive Attitude
Computer and Networking Experience
Exceptional Customer Service, Planning, and Problem-Solving
Effective Interpersonal and Communication Skills while Presenting and Negotiating
Field Repair in a Dental/Medical Environment

Responsibilities

Assist, coach, evaluate, and improve performance of regional service/installation technicians
Collaborate with Regional Sales Manager to achieve regional labor sales goals
Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
Hold Service Technicians accountable for responsibilities
Coordinate/conduct regularly scheduled meetings with all Regional Personnel
Ensuring high customer service satisfaction rates