Engineer, Regional Field Service

ISUZU NORTH AMERICA CORPORATION • Doral, FL

5d • $87,448 - $111,496 • Hybrid

About The Position

Provides professional technical support to assigned Isuzu dealers throughout the Latin America and Caribbean region to ensure timely diagnosis and repair of vehicle concerns, minimize customer downtime, and enhance dealer service capabilities. Supports dealer technicians and service managers with troubleshooting, failure analysis, and repair recommendations. Manages Technical Information Report (TIR) activities, investigates product quality concerns, identifies field trends, supports corrective actions, and serves as the liaison between dealers and Isuzu Motors Limited (IML). Performs technical assessments and approval of Authorization Requests (ARs) within established guidelines and provides a weekly report of approved ARs to the direct supervisor.

Requirements

• Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or Electrical Engineering required.
• Minimum three (3) years of experience in commercial vehicle diagnostics, dealership service operations, OEM technical support, field service engineering, product quality investigations, warranty technical analysis, or related automotive field.
• Fluent in English and Spanish.

Nice To Haves

• ASE certifications and/or manufacturer technical certifications preferred.
• Knowledge of electric vehicle technologies preferred.

Responsibilities

• Reviews and validates dealer-submitted TIRs, investigates product concerns, identifies emerging quality trends, escalates issues to IML Quality and Engineering, tracks corrective actions, prepares management reports, and supports early detection of field quality issues.
• Reviews and evaluates Authorization Requests (ARs), goodwill requests, and technically related warranty matters. Approves ARs in accordance with established policies, maintains approval records, prepares weekly AR approval reports, and supports warranty investigations and trend analysis.
• Provides technical support to dealer technicians and service managers for troubleshooting, failure analysis, and repair of Isuzu commercial vehicles. Ensures adherence to approved repair procedures and coordinates escalation to IML Engineering when required.
• Conducts customer visits during product investigations, verifies repair effectiveness, coordinates collection of parts for IML analysis, supports root-cause investigations, and performs occasional vehicle inspections.
• Reviews and validates technical service bulletins, supports development of service communications, and provides field feedback to publication teams.
• Supports development and review of technical training materials using actual field cases and recurring concerns.
• Supports Quality, Warranty, Parts, Customer Relations and other departmental initiatives.
• Performs miscellaneous duties as assigned.

Benefits

• Comprehensive Health Coverage Medical, dental, vision, and fertility benefits
• Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
• Generous Time Off: paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need
• Smart Retirement Planning: 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)
• Peace of Mind: Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance
• Wellness Program
• Tuition Reimbursement
• Exclusive Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level