Regional Field Liaison (Service Extension)

The Salvation Army USA Central Territory•Indianapolis, IN

4d•Hybrid

About The Position

As the Regional Field Liaison, you will be providing support for the volunteers in their respective regions. Liaisons must be familiar with all Salvation Army policy and procedures and become very knowledgeable about the Service Extension Manual and all direct and indirect programs available including Emergency Disaster Services (EDS). Ensuring that the Mission of The Salvation Army is effectively carried out.

Requirements

High School Diploma or equivalent
Position requires a background check to be completed, and all background check results will be reviewed.
3 to 5 years’ experience in public relations or communications.
2 years’ experience working with or for a non-profit
Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 30 days of employment.
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
Able to drive up approximately 500 miles per week

Responsibilities

Maintain excellent communication with the Unit Service Representatives, Chairperson, and volunteers.
Learn the Golden program and input needed information from the field during the Annual Red Kettle Campaign
Must be able to do problem solving or trouble shooting. Must be available to answer questions.
Recruit, engage, train, and manage sufficient volunteers in each county for the Annual Red Kettle Campaign of your region to ensure effective delivery of services while maintaining the standards of The Salvation Army and funders.
Monitor and deliver all kettle equipment to the units and ensure it is safe and in good working order.
Collect kettle equipment inventory for the 2026 Red Kettle season.
Answer phone calls and return emails generally within 24 hours
Keep the Service Extension Director updated on any unit problems or issues
Keep the Administrative Assistant updated on all new council members, volunteers, and banking addition/corrections.
Give formal presentations utilizing the Service Extension visual aids, for e.g., manuals, brochures, PowerPoint presentations, stats etc. Along with creating these items for each unit.
Other tasks as assigned by leadership