Sr Mgr, Field Service Regional Manager
About The Position
This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the RTX entities around the world. This position reports to the Associate Director, End User Services. The successful candidate will demonstrate exceptional organizational, leadership, customer service, vendor management, and communication skills. This role requires proven experience leading regional field service delivery teams and overseeing the execution of enterprise-scale infrastructure projects across diverse technologies. The Senior Manager will drive operational excellence, manage strategic vendor relationships, and ensure consistent service delivery aligned with business objectives. A strong working knowledge of Microsoft operating systems, Active Directory, network printing, end user computing technologies, and supporting shop floor computing.
Requirements
- Typically requires a University Degree or equivalent experience and 10+ years of relevant experience, or an Advanced Degree and 7+ years of relevant experience.
- 7+ years of experience managing IT projects and support for shop floor computing
- 7+ years of managing an End User Services environment
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Nice To Haves
- Demonstrated proficiency in IT areas of analytical thinking and innovation
- Demonstrated leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
- Demonstrated strong technical aptitude, project management, and communication skills
- Experience and background working with large teams to define and execute IT projects
- Demonstrated experience working with managed service delivery partners to deliver the expected business outcomes
- Industry accreditations are Preferred (ITIL)
- Excellent written and oral communication skills
- Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
- Able to independently influence and resolve conflicts with others
Responsibilities
- Manage a team of highly skilled individual contributors
- Vendor management
- Identify and plan End User Services projects to support strategic and operational requirements
- Deploy world class technology and streamlined processes to enhance RTX digital environment
- Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
- Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
- Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
- Manage RTX driven infrastructure projects and lead the company’s participation in relevant Passport reviews and planning activities
Benefits
- parental (including paternal) leave
- flexible work schedules
- achievement awards
- educational assistance
- child/adult backup care
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- employee assistance program
- Employee Scholar Program
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
