Sr. Mgr, Business Operations Mgmt

Lam Research•Fremont, CA

2d•$137,000 - $287,000•Hybrid

About The Position

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

Requirements

Bachelor’s degree or equivalent with 6-8 years of management experience.

Nice To Haves

An advanced degree preferred.

Responsibilities

Decision for escalation and report to executives with high level summary based on PS&DMP
Designs, implements, and improves systems and business processes to support the company’s operational priority
Operates the primary system interfaces and portals to the global customer-facing organizations
Implement targeted factory-driven change management processes that customers view as most trusted in the industry: timely and complete to minimize disruptions for our customers
Work collaboratively across organizations and senior management to manage, communicate, and assess impact to tool shipments and customer experience.
Work closely with internal customers, colleagues, and other stakeholders and provides expertise in identifying, evaluating, and developing business process procedures.
Seek opportunities to build solutions that will improve business processes and support critical business strategies. Recommends changes to policies and establishes procedures that will deliver improvements and efficiencies.
Act as single point of contact to manage factory change communication and customer impacts.
Investigate customer configuration quality issues and determine appropriate root cause and corrective actions (RCCA) to prevent future non-conformance.
Manage customer HVM quotation program and support Global Operations demand planning initiatives.
Lead cross-functional teams (CFT)