Sr Mgr-Digital Product Mgmt
About The Position
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation — guiding teams through council reviews, model integration, testing, and evaluation — to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization. As a Digital Product Manager on the GenAI Enablement team, you will help make Amex systems, tools, knowledge, and data sources safely usable by approved AI platforms and agents. This role sits at the center of Amex’s agentic AI strategy: helping approved AI tools move from isolated assistants to enterprise-aware agents that can improve how colleagues research, analyze, decide, and execute work. This work is critical to making enterprise AI useful: without governed access to the right context, AI tools remain limited; without clear controls, integrations create risk. You will define the product strategy, requirements, approval patterns, and launch paths for making enterprise context available to approved AI platforms and agents. As AI platforms become more agentic, Amex needs faster, more reusable ways to decide what context agents can access, what actions they can take, and what controls must be in place. You will work with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams to decide which capabilities should be enabled, for which users, under which controls, and at what level of scale. Over time, this role may help turn reusable operating patterns into more centralized product capabilities for governing, monitoring, and scaling how AI platforms connect to enterprise context.
Requirements
- Help make Amex systems, tools, knowledge, and data sources safely usable by approved AI platforms and agents.
- Help approved AI tools move from isolated assistants to enterprise-aware agents that can improve how colleagues research, analyze, decide, and execute work.
Responsibilities
- Define the product strategy, requirements, approval patterns, and launch paths for making enterprise context available to approved AI platforms and agents.
- Work with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams to decide which capabilities should be enabled, for which users, under which controls, and at what level of scale.
- Help turn reusable operating patterns into more centralized product capabilities for governing, monitoring, and scaling how AI platforms connect to enterprise context.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
