Sr. Mgr, Business Operations Mgmt

Lam Research•Fremont, CA

2d•$137,000 - $287,000•Hybrid

About The Position

The Business Development and Sales Operations (BDSO) organization supports Lam’s Global Customer Operations (GCO) team by enabling customer success, profitable growth, and predictable business execution. Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions. You will be part of the BDSO exciting Digital's transformation team.

Requirements

Possess end‑to‑end process expertise in CPQ (Configure, Price, Quote) , CRM, and order to cash processes.
Be a strategic, self‑driven global collaborator
Trusted representative and voice for the business unit in corporate settings
Demonstrated customer‑centric change leadership capability
Proficient at change communication with a global engagement mindset
Bachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM (semiconductor industry is a plus)

Nice To Haves

Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred.
Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
>10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.
Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance.
Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare.
Strong analytical and communication skills, with the ability to explain complex business and technical topics clearly to internal and external audiences.
Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps, or similar collaboration and reporting platforms.
Experience creating training materials, release communications, user guides, and adoption support for business users.

Responsibilities

Provide inputs for future state process/procedural improvements
Support and represent GCO/ BDSO's business units' needs to the broader team
Approve the to-be process flows, KPI, and organization to support the process flows
Support workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectives
Review the design of personas, use cases, test case scenarios, documentation, and training materials
Support and/ or approve go no go decision
Approve data conversion was performed completely and accurately
Develop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmaps
Drive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the function
Support hyper care and change management teams with training and change-related activities
Validate current state processes, procedures, standards, and business rules
Work cross-functionally to map current state processes, procedures, standards, and business rules
Drive continuous process improvements to help the operations scale in alignment with company strategy
Approve changes to business rules, processes, and policies
Assess data and confirm analysis results
Establishe measurable goals that are aligned with Digital Transformation objectives
Support business priorities and dependencies to create the business roadmaps
Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstream
Contribute to business process re-engineering, change management approach & engagement
Support the systems that will be implemented to support the processes