Sr Merchandise Specialist

Quality Technology Services•Overland Park, KS

19d

About The Position

The Senior Merchandise Specialist executes and manages QTS-branded merchandise programs that support employee engagement, customer relationships, partner initiatives, recruiting, corporate branding, and brand awareness. The role brings the QTS brand to life through product sourcing, vendor management, inventory oversight, and fulfillment while maintaining alignment with brand standards. Working with the Creative Studio, Marketing, Sales, People Services, and other cross-functional partners, the specialist coordinates branded product initiatives from concept through delivery. The role also supports the QTS online merchandise store, merchandise-related budgets and documentation, and service to internal stakeholders and external partners.

Requirements

3–5 years of experience in branded merchandise, promotional products, marketing operations, procurement, event support, or related disciplines.
Experience coordinating multiple projects simultaneously in a fast-paced environment.
Strong organizational skills and attention to detail.
Experience managing vendor relationships and coordinating product orders.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
Ability to manage budgets, invoices, and expense tracking accurately.
Strong customer service orientation and stakeholder management skills.
Ability to work independently while collaborating effectively across teams.

Nice To Haves

Bachelor's degree in Marketing, Communications, Business, Merchandising, or a related field, or equivalent professional experience.
Experience managing promotional product or company apparel programs.
Experience supporting online merchandise stores or fulfillment platforms.
Knowledge of branding principles and visual identity standards.
Experience working with creative teams, designers, or marketing departments.
Familiarity with inventory management and procurement processes.

Responsibilities

Execute branded merchandise programs supporting employee, customer, partner, recruiting, and corporate branding initiatives.
Coordinate sourcing, production, ordering, and distribution of promotional products and branded merchandise.
Manage day-to-day relationships with approved merchandise vendors, suppliers, and fulfillment partners.
Assist in evaluating vendors based on product quality, pricing, reliability, customer service, and brand alignment.
Maintain inventory levels and oversee product replenishment to support availability and cost efficiency.
Manage order fulfillment, including shipment tracking, delivery coordination, and issue resolution.
Administer and support the QTS online merchandise store, including product listings, inventory updates, and user support.
Partner with internal stakeholders to identify merchandise needs and recommend product solutions aligned with program objectives and budgets.
Track project timelines and ensure merchandise requests are completed accurately and on schedule.
Coordinate product-proof review and approval with Creative Studio team members to ensure compliance with QTS brand standards.
Support budget tracking, purchase orders, invoice processing, and vendor payments.
Maintain merchandise catalogs, ordering resources, and program documentation.
Monitor industry trends and identify new products, materials, and opportunities to improve merchandise offerings.
Prepare reports on merchandise utilization, inventory levels, spending, and vendor performance.
Provide customer service to internal stakeholders and external partners throughout the merchandise request process.
Support fulfillment for company initiatives, customer engagements, recognition programs, recruiting efforts, and branded experiences.