Sr Member Service Coordinator

Crawford & Company•Jacksonville, FL

40d•$19 - $35•Hybrid

About The Position

At Crawford, every claim represents a person and a community we help rebuild. As a Sr Member Service Coordinator, your customer service expertise, analytical skills, attention to detail, and knowledge of contractor credentialing processes will help deliver exceptional support to clients and contractors alike. This is your chance to be part of the One Crawford family—where your work makes a real impact.

Requirements

Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.
Highly proficient and advanced computer skills
Highly proficient and advanced internet navigation skills
Excellent attention to detail and organizational skills
Excellent time management abilities
Highly proficient analytical and problem solving ability
Excellent written, verbal and oral communication skills
Excellent interpersonal skills
Strong proven ability to multi-task
Accurately analyzes, prioritizes and directs workflow within department
Builds excellent relationships with internal and external customers
Stable and consistent with performance and attendance
Superb conflict management skills
Strong leadership skills
Builds teamwork with and between departments
Effective at monitoring and auditing work of others
Ability to analyze business reports and identify trends
Ability to work independently, with minimal supervision

Nice To Haves

Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)
Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)
Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)

Responsibilities

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.
Perform escalated contractor resolution.
Performs review and analysis of program performance and effectiveness reports.
Resolves general issues and questions of team staff and contractors.
Assists supervisor in coordination of workflow and overall departmental auditing efforts.
Monitors weekly and daily quality assurance reports.
Assists with client request(s).
Assists supervisor in development of department procedures.
Assists Supervisor with quality control of weekly and daily reporting and follow ups.
Assists Supervisor sending client notifications.
Assists Supervisor with escalated follow up with clients and contractors.
Assists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring.
Assists Supervisor with catastrophe management.
Maintains overall knowledge of Contractor Connection business model.
Participates in special projects or performs duties in other areas as requested.
Upholds and projects the public image of the Company.
Upholds the Crawford Code of Business Conduct and Ethics at all times.

Benefits

Competitive base pay
Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
Medical, Dental and Vision Plans
Prescription Drugs
HSA, HRA, and FSA Accounts
Paid Holidays, Vacation and Sick Leave
401(k) Retirement Plan
Tuition Assistance
Paid Parental Leave
Supplemental Health Benefits
Enhanced Mental Health Support
Virtual Physical Therapy
Caregiving Services
Life Assistance Program
Training programs that promote continuous learning and career progression while enhancing job performance.
Sustainability programs that give back to the communities in which we live and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.