Sr. Meeting Technology Manager

American Cancer Society•Atlanta, GA

6d•Remote

About The Position

The Senior Meetings Technology Manager oversees meetings management technology and the setup of registration and attendee management tools for individual meeting requirements. As system administrator for meeting-related SaaS platforms, the role provides technical support, resolves issues, manages technology-provider relationships, and collaborates with internal teams to support efficient platform use. For each meeting, the manager evaluates requirements, recommends and implements technology solutions, and delivers seamless attendee experiences. The role also recommends process and feature enhancements to improve efficiency and quality. This is a fully remote position that can be performed from anywhere in the U.S. Travel of approximately 10% may be required. Some evening and weekend work may be required.

Requirements

Bachelor's degree.
7–10 years of experience in meetings/events technology, registration platforms, or marketing/event operations, such as Cvent or Groupize.
Knowledge and understanding of GBTA's Strategic Meetings Management components and maturity index.
Knowledge and understanding of EIC's Accepted Practices Guidelines for meeting planning, or similar.
Demonstrated ownership of administration for event-related SaaS tools, including permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, and integrations.
Hands-on experience building registration websites and mobile apps, including configurations for credit-card processing flows, payment gateways, refunds and reconciliation, and PCI awareness.
Experience with QA and UAT, including checklists, link testing, cross-browser and device testing, accessibility basics (WCAG), and mobile responsiveness.
Exposure to accessibility, translation/localization, and global data-privacy requirements.
Attendee data and reporting expertise, including data mapping, deduplication, payment flows, PCI awareness, and exports to CRM or finance systems.
Vendor or technology-provider management experience, including troubleshooting, SLAs, roadmaps, and renewals in partnership with Procurement and IT.
A track record of process improvement and change management, including documenting SOPs, versioning templates, and standardizing QA.
Professional presence to engage with executive-level stakeholders.
Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budget and schedule constraints.
Strong interpersonal, customer-service, and communication skills.
Integrity and the ability to lead problem-solving with vision and purpose.
Self-motivation and ability to work with limited remote supervision.
Demonstrated work ethic and professional conduct.
Proficiency in Microsoft Office for planning and presentation needs.
A valid driver's license is required.

Nice To Haves

CMP certification preferred.
Cvent Certification in Event Management or Administrator strongly preferred.
Project management or Agile/Scrum familiarity.
Basic design sensibilities, including brand adherence, content hierarchy, and microcopy.

Responsibilities

Administer meeting-related SaaS tools, ensure accurate configuration, and troubleshoot backend and user-experience issues.
Manage training, user access, data storage, and data-obfuscation processes.
Implement the meetings technology roadmap, integrations, and platform strategy.
Oversee standard registration templates, attendee data workflows, reporting, system configuration, credit-card processing, and meeting communications.
Build and maintain meeting-level registration websites and mobile apps.
Create on-brand, intuitive registration pages and attendee touchpoints, ensuring clear navigation, strong user flow, and alignment with meeting goals; advise stakeholders on best practices.
Partner with technology vendors to support platform needs, resolve issues, escalate enhancements, evaluate capabilities, and ensure services meet organizational requirements.
Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and support internal partners and travelers across communication channels.
Lead standardization across business units, mentor others, and partner with IT, Security, and Procurement.