Sr. Meeting Technology Manager - Remote

American Chemical Society•Atlanta, IN

7d•$75,000 - $84,000•Remote

About The Position

The Senior Meetings Technology Manager oversees meetings management technology and builds registration and attendee management tools to meet each meeting’s requirements. As the system administrator for meeting-related SaaS platforms, this role provides technical support, resolves issues, manages technology-provider relationships, and collaborates with internal teams. For individual meetings, the manager evaluates requirements, recommends and implements technology solutions, and delivers seamless, engaging user experiences. The role also identifies process and feature enhancements to improve efficiency and quality. This position is fully remote, with flexibility to work from anywhere in the U.S. Travel may be required at 10%. Some evening and weekend work may be required. Limited physical effort and limited exposure to physical risks are expected.

Requirements

Bachelor’s degree.
7–10 years of experience in meetings/events technology, registration platforms, or marketing/event operations.
Driver’s license required.
Knowledge of GBTA’s Strategic Meetings Management components and maturity index.
Knowledge of EIC’s Accepted Practices Guidelines for meeting planning, or similar guidance.
Experience administering event-related SaaS tools, including permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, and integrations.
Hands-on experience building registration websites and mobile apps, including credit-card processing flows, payment gateways, basic refunds and reconciliation, and PCI awareness.
Experience with QA and UAT, including checklists, link testing, cross-browser and device testing, accessibility basics (WCAG), and mobile responsiveness.
Exposure to accessibility, translation/localization, and global data privacy requirements.
Expertise in attendee data and reporting, including data mapping, deduplication, payment flows, PCI awareness, and exports to CRM or finance systems.
Basic design sensibilities, including brand adherence, content hierarchy, microcopy, and UX.
Experience managing vendors or technology providers, including troubleshooting, SLAs, roadmaps, and renewals in partnership with Procurement or IT.
Track record of process improvement and change management, including documenting SOPs, versioning templates, and standardizing QA.
Professional presence and ability to engage executive-level stakeholders.
Experience managing multiple simultaneous projects with cross-functional teams within budget and schedule constraints.
Strong interpersonal, customer service, and communication skills.
Integrity and courage to lead problem-solving with vision and purpose; work ethic and professional conduct.
Self-motivated and able to work with limited remote supervision.
Proficiency in Microsoft Office for planning and presentation needs.

Nice To Haves

CMP certification preferred.
Cvent certification (Event Management/Administrator) strongly preferred.
Project management or Agile/Scrum familiarity is a bonus.

Responsibilities

Administer meeting-related SaaS tools, ensure accurate configuration, and troubleshoot backend and user-experience issues.
Manage training, user access, data storage, and data-obfuscation processes; implement the meeting technology roadmap, integrations, and platform strategy.
Oversee standard registration templates, attendee data workflows, reporting, system configuration, credit-card processing, and meeting communications.
Build and maintain meeting-level registration websites and mobile apps; create on-brand, intuitive registration pages and attendee touchpoints, and advise stakeholders on best practices.
Partner with technology vendors to support platform needs, resolve issues, escalate enhancements, evaluate capabilities, and ensure services meet organizational requirements.
Research and integrate meeting technologies, analyze trends and performance metrics, recommend process improvements, and support internal partners and travelers across communication channels.
Lead standardization across business units, mentor others, and partner with IT, Security, and Procurement.