Sr. Medical Admin Secretary, E Marlboro Primary Care, 40 Hours, Days

UMass Memorial Health•Marlborough, MA

3d•$17 - $32•Onsite

About The Position

The Sr. Medical Admin Secretary provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. The role performs the full scope of medical administrative secretary responsibilities and may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serve as the primary liaison for clinical, academic, and administrative functions. The position supports medical-office efficiency while maintaining professionalism, confidentiality, and high standards of customer service. Responsibilities include coordinating patient visits and testing, registration and insurance verification, patient communication, medical documentation and correspondence, meeting support, billing and financial processing, and routine office administration. The position is sedentary and performed indoors in a normal office environment.

Requirements

High school diploma or equivalent.
Two years of experience in a medical office or healthcare setting.
Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
Strong organizational, communication, and customer service skills.
Ability to maintain confidentiality of patient and organizational information.
Demonstrated ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Completion of a medical secretary, medical assistant, or related vocational training program.
Previous experience providing administrative support in an academic medical office.
Familiarity with medical terminology, insurance authorization processes, and clinical workflows.

Responsibilities

Schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing with patients, caregivers, and ancillary services.
Register patients, verify insurance coverage and eligibility, and secure required referrals or authorizations.
Assist with new-patient intake by collecting demographic and insurance information.
Identify urgent patient-care needs and escalate them to providers or clinical staff as appropriate.
Answer and screen phone calls, respond to routine inquiries, and route messages to appropriate caregivers.
Greet patients and visitors, provide information on procedures and policies, and ensure a professional and courteous experience.
Act as a liaison between patients, families, and caregivers to support timely communication.
Escort patients to examination rooms and chaperone examinations as required.
Transcribe medical reports from dictation and prepare correspondence, reports, memos, and other documents.
Proofread and edit materials; prepare standard letters and forms for review.
Prepare, update, and maintain patient charts, records, and other documentation in accordance with organizational standards and HIPAA regulations.
Arrange and coordinate meetings, prepare and distribute agendas, and record and distribute minutes.
Make travel arrangements for conferences, meetings, and other events.
Coordinate residency, fellowship, clerkship, or other educational programs as assigned.
Collect patient copayments, process payments, and maintain records for daily deposits.
Perform on-site charge entry for submission to billing.
Prepare and process routine administrative paperwork, including expense and purchase requisitions and timesheets.
Maintain confidential medical and administrative files and records, and coordinate record retrieval as needed.
Monitor office supply inventory and ensure basic maintenance of office equipment.
May coordinate office operations and staff activities, train and mentor administrative personnel, and manage complex scheduling and program support.