Sr. Medical Admin Secretary, CMG Float, 40 Hours, Days

UMass Memorial Health • Worcester, MA

19h • Onsite

About The Position

The Sr. Medical Admin Secretary provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to the full scope of medical administrative secretary duties, the role may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serve as a primary liaison for clinical, academic, and administrative functions. The position supports efficient medical office operations while maintaining professionalism, confidentiality, and high standards of customer service.

This is a 40-hour regional float position serving office locations in Fitchburg, Leominster, Harvard, Sterling, Holden, and West Boylston. The schedule is Monday through Friday, with scheduled hours of 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m., depending on the assigned location. The role requires reliable travel to assigned work locations according to scheduling and operational needs. The position is described as fully benefited and offers a differential in addition to base pay. A signing bonus may be available, subject to eligibility confirmation during the interview process.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Reliable ability to travel to assigned work locations in accordance with scheduling and operational requirements.

Nice To Haves

• Completion of a medical secretary, medical assistant, or related vocational training program.
• Previous experience providing administrative support in an academic medical office.
• Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
• An equivalent combination of education and experience may be substituted for the listed requirements when it provides proficiency in the areas of responsibility, unless certification, licensure, or registration is required.

Responsibilities

• Schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing with patients, caregivers, and ancillary services.
• Register patients; verify insurance coverage and eligibility; and obtain required referrals or authorizations.
• Assist with new patient intake by collecting demographic and insurance information.
• Identify urgent patient-care needs and escalate them to providers or clinical staff as appropriate.
• Answer and screen phone calls, respond to routine inquiries, and route messages to appropriate caregivers.
• Greet patients and visitors, determine their needs, provide information about procedures and policies, and support a professional and courteous experience.
• Serve as a liaison between patients, families, and caregivers to support timely communication.
• Escort patients to examination rooms and chaperone examinations as required.
• Transcribe dictated medical reports and prepare correspondence, reports, memos, and other documents.
• Proofread and edit materials for grammar, spelling, format, and style; prepare standard letters and forms for review.
• Prepare, update, and maintain patient charts, records, and other documentation in accordance with organizational standards and HIPAA regulations.
• Arrange and coordinate internal and external meetings; prepare and distribute agendas; and record and distribute minutes.
• Make travel arrangements for conferences, meetings, and other events.
• As assigned, coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation.
• Collect patient copayments, process payments, and maintain records for daily deposits.
• Perform on-site charge entry for billing submission.
• May coordinate office operations and staff activities, train and mentor administrative personnel, and manage complex scheduling and program support.
• Travel reliably to assigned regional work locations as required.

Benefits

• Fully benefited position
• Differential in addition to base pay
• A signing bonus may be available, subject to eligibility confirmation during the interview process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED