Sr. Medical Admin Secretary, Fitchburg Primary Care, 40 Hours, Days
About The Position
The Sr. Medical Admin Secretary provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. The role performs the full scope of medical administrative secretary responsibilities and may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and act as a primary liaison for clinical, academic, and administrative functions. The position supports the operational efficiency of the medical office while maintaining professionalism, confidentiality, and customer service. The role is based in Fitchburg Primary Care. It is scheduled for 40 hours per week, Monday through Friday, with day-shift hours listed as 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. Work is sedentary and performed indoors in a normal office environment.
Requirements
- High school diploma or equivalent.
- Two years of experience in a medical office or healthcare setting, as stated in the initial qualifications section.
- Proficiency in Microsoft Office Suite.
- Proficiency in electronic health record (EHR) systems, as stated in the initial qualifications section.
- Strong organizational, communication, and customer service skills.
- Ability to maintain confidentiality of patient and organizational information.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Completion of a medical secretary, medical assistant, or related vocational training program.
- Previous experience providing administrative support in an academic medical office.
- Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
- The later qualifications section lists one year of experience in a medical office or healthcare setting and EHR proficiency as preferred qualifications, in contrast with the initial qualifications section.
Responsibilities
- Schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing with patients, caregivers, and ancillary services.
- Register patients, verify insurance coverage and eligibility, secure referrals or authorizations, and assist with new-patient intake.
- Identify urgent patient-care needs and escalate them to providers or clinical staff as appropriate.
- Answer and screen phone calls, respond to routine inquiries, and route messages to appropriate caregivers.
- Greet visitors and patients, provide information about procedures and policies, and deliver a professional, courteous experience.
- Serve as a liaison between patients, families, and caregivers to support timely communication.
- Escort patients to examination rooms and chaperone examinations as required.
- Transcribe medical reports from dictation and prepare correspondence, reports, memos, and other documents.
- Proofread and edit materials, and prepare standard letters and forms for review.
- Prepare, update, and maintain patient charts, records, and documentation in accordance with organizational standards and HIPAA regulations.
- Arrange and coordinate internal and external meetings, prepare and distribute agendas, and record and distribute minutes.
- Make travel arrangements for conferences, meetings, and other events.
- Collect patient copayments, process payments, and maintain records for daily deposits.
- Perform on-site charge entry for billing submission.
- Prepare and process routine administrative paperwork, including expense and purchase requisitions and timesheets.
- Maintain confidential medical and administrative files and records, and coordinate record retrieval as needed.
- Monitor office supply inventory and ensure basic maintenance of office equipment.
- May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation.
- May coordinate office operations and staff activities, train and mentor administrative personnel, and manage complex scheduling and program support.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a Recruitment Team member during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
