Secretary, Medical Admin, Sr, Cardiac Surgery, 40 hours, days

UMass Memorial Health•Worcester, MA

4d•$21 - $29

About The Position

Performs secretarial and administrative support services for assigned physicians, faculty, or medical service line chiefs, requiring thorough knowledge of medical office procedures and UMass Memorial Health business and academic administrative practices. The role interacts with faculty, medical staff, patients, and administrative management and staff, requiring tact and diplomacy. It may also coordinate medical office activities and assigned staff. The position supports Cardiac Surgery and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week on the day shift. The hiring range is $20.94–$29.27 per hour, with the final offer varying based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, subject to eligibility confirmation by the Recruitment Team.

Requirements

High school diploma.
Six to twelve months of additional specialized medical secretarial or medical-office training.
Two to three years of medical secretarial or administrative support experience.
Proficiency with word-processing, spreadsheet, presentation-graphics, and database software, as well as Medi-Tech, IDX, Lynx, or similar systems.
An equivalent combination of education and experience that provides proficiency in the listed areas of responsibility may be substituted for the stated requirements, unless certification, licensure, or registration is required.

Responsibilities

May coordinate medical office activities and staff, including training and scheduling employees, recommending and implementing process improvements, and monitoring performance.
Transcribe physicians’ medical reports from dictation; prepare correspondence, reports, and memos; and proofread or edit manuscripts, grant applications, academic and professional papers, and other materials.
May attend meetings as recording secretary and distribute agendas and minutes.
May coordinate divisional residency, fellowship, clerkship, or graduate or undergraduate education programs.
Compose or select standard form letters for physicians responding to routine inquiries and procedures.
Arrange faculty meetings and activities and make travel arrangements for trips and conferences.
Schedule and coordinate inpatient and outpatient patient visits and medical procedures with admitting, the operating room, testing centers, pre-admission, and other services.
Coordinate internal and external meetings.
Greet visitors and patients, determine their needs, provide standard information, and foster quality customer service.
Receive and address patient-care-related phone calls, provide routine procedural and policy information, and refer matters to the appropriate person.
Identify priority problems and respond to emergency needs by interrupting or contacting physicians or clinicians within physician guidelines.
Issue and verify patients’ managed-care referrals.
Register patients for visits using computer-based registration and scheduling systems.
Verify patient insurance coverage and eligibility.
Escort patients to examination rooms and chaperone them as required.
Collect patient co-payments, maintain records, and make daily cash deposits.
May perform on-site charge entry using computer-based systems.
Batch daily encounter forms and relay or submit forms and information to the billing office.
May process business-office paperwork such as purchase and employment requisitions, employee timesheets, and expense vouchers; follow up with relevant personnel to expedite action and address delays.
Provide departmental personnel with guidance on medical-office and UMass Memorial Health administrative policies and procedures.
May provide work guidance to office clerical staff.
Maintain confidential and sensitive files and records, including academic materials and medical records, for efficient retrieval; coordinate medical-record retrieval.
Maintain adequate office-supply inventory and basic office equipment.
May coordinate basic setup and maintenance of office personal computers and associated equipment and ensure timely service.
Participate in performance-improvement initiatives and use quality improvement in daily operations.
Ensure compliance with health and safety requirements and applicable regulatory agency requirements, such as those of the Department of Public Health.