Sr. Medical Admin Secretary, Digital Health, 40 Hours, Days

UMass Memorial Health•Worcester, MA

4d•$17 - $32

About The Position

The Sr. Medical Admin Secretary provides secretarial and administrative support to assigned physicians, faculty, or medical service line chiefs. The role requires knowledge of medical office procedures and UMass Memorial Health business and academic administrative practices, along with tact and diplomacy when interacting with faculty, medical staff, patients, and administrative staff. The position may coordinate medical office activities and assigned staff. The role supports patient scheduling, registration, intake, and coordination of inpatient and outpatient visits, procedures, and diagnostic testing. It also handles patient and visitor communications, documentation and transcription, correspondence, billing and payment processing, and routine office administration. The position is sedentary and performed indoors in a normal office environment. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week on the day shift. The hiring range is $17.06–$32.23, based on a full-time schedule; final compensation may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school diploma or equivalent.
The posting lists 6–12 months of additional specialized medical secretarial or medical office training as required; it also lists completion of a medical secretary, medical assistant, or related vocational training program as preferred.
The posting lists 2–3 years of medical secretarial or administrative support experience as required.
Proficiency in Microsoft Office Suite.
Strong organizational, communication, and customer service skills.
Ability to maintain confidentiality of patient and organizational information.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Unless certification, licensure, or registration is required, an equivalent combination of education and experience that provides proficiency in the listed responsibilities may be substituted for the stated requirements.

Nice To Haves

One year of experience in a medical office or healthcare setting.
Proficiency in electronic health record (EHR) systems.
Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
Completion of a medical secretary, medical assistant, or related vocational training program.

Responsibilities

May coordinate medical office activities and assigned staff, including training, scheduling work, recommending process improvements, implementing procedures, and monitoring employee performance.
Transcribe medical reports from physician dictation and prepare correspondence, reports, memos, and other documents.
Proofread and edit manuscripts, grant applications, academic and professional papers, and other materials for grammar, spelling, format, and style.
Attend meetings as a recording secretary and distribute agendas and minutes.
May coordinate divisional residency, fellowship, clerkship, or graduate or undergraduate education programs.
Compose or select standard-form letters for physicians responding to routine inquiries and procedures.
Schedule and coordinate inpatient and outpatient visits, procedures, and diagnostic testing with patients, caregivers, and ancillary services.
Register patients, verify insurance coverage and eligibility, and secure required referrals or authorizations.
Assist with new patient intake by collecting demographic and insurance information.
Identify urgent patient-care needs and escalate them to providers or clinical staff as appropriate.
Answer and screen phone calls, respond to routine inquiries, and route messages to appropriate caregivers.
Greet patients and visitors, determine their needs, provide information on procedures and policies, and promote a professional, courteous experience.
Serve as a liaison between patients, families, and caregivers to support timely communication.
Escort patients to examination rooms and chaperone examinations as required.
Prepare, update, and maintain patient charts, records, and other documentation in accordance with organizational standards and HIPAA regulations.
Collect patient copayments, process payments, maintain records for daily deposits, and perform on-site charge entry for billing submission.
Prepare and process routine administrative paperwork, including expense and purchase requisitions and time sheets.
Maintain confidential medical and administrative files and records and coordinate retrieval of records as needed.
Monitor office supply inventory and ensure basic maintenance of office equipment.