Sr. Manager, WiFi Experiences

Comcast • Philadelphia, PA

1d

About The Position

The Senior Manager, WiFi Experiences is a key contributor on the WiFi Experience team, supporting the identification, development, and delivery of new WiFi product experience propositions across digital, physical, and human-assisted channels. This is a highly cross-functional role at the intersection of customer experience, product strategy, and go-to-market execution, sitting within the WiFi Experience team inside Connectivity & Consumer Experience. This individual will bring a strong customer-obsession and analytical mindset to identifying friction, whitespace, and opportunity across the WiFi journey, partnering closely with TPX, Growth, CXSO, and Finance to bring prioritized solutions to market.

Requirements

• 7-10 years of experience in product management, product marketing, customer experience strategy, or a related field
• Strong customer obsession with a track record of translating insights into clear value propositions and experience improvements
• Experience working cross-functionally in a large, complex organization with indirect influence across teams
• Solid analytical skills including the ability to build business cases and synthesize quantitative and qualitative data
• Excellent communication and storytelling skills with the ability to align diverse stakeholders around a shared vision
• Background in connectivity, internet services, digital products, or consumer technology preferred
• Comfortable operating in a fast-paced environment with multiple concurrent priorities
• Bachelor's degree required
• Cross-Functional Partnerships
• Customer Experience Strategy
• Customer Journey Mapping
• Data Analysis
• Problem Solving
• Product Experience Management (PXM)
• Product Management

Nice To Haves

• advanced degree a plus

Responsibilities

• Identify customer friction, fallout, and whitespace opportunities across the WiFi product experience journey
• Use consumer, behavioral, and competitive data to define and size opportunity areas
• Participate in end-to-end experience reviews across digital, physical, and human-assisted channels, surfacing findings and recommendations
• Translate insights into actionable recommendations and build cross-functional alignment around prioritized solutions
• Build experience concepts and business cases in partnership with Finance
• Define customer value propositions and experience requirements for new WiFi product capabilities
• Partner with TPX to translate experience requirements into product and platform solutions
• Contribute to feature adoption strategies that help customers realize value from existing WiFi capabilities
• Work cross-functionally with TPX, Growth, and CXSO to bring prioritized experience solutions to market
• Coordinate across Marketing, CX, and Sales to ensure consistent, high-quality experience delivery across channels
• Support go-to-market planning including customer communications strategy, onboarding journeys, and lifecycle engagement
• Support cross-functional resolution of systemic experience issues, helping move from one-off fixes to durable solutions
• Leverage behavioral, operational, and customer research data to evaluate experience performance and identify improvement opportunities
• Build business cases with quantified impact to support prioritization decisions
• Monitor competitive landscape for experience innovation relevant to the WiFi and Internet services space
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior