Manager, Student Experiences

Arizona State University • Tempe, AZ

2d • $66,200 - $80,000 • Hybrid

About The Position

Under general direction of the Executive Director, Learning Experience, the Manager, Student Experiences owns the daily operations, programming, and institutional and industry partnerships of ASU's Tech Hub and Creativity Commons. This role translates Student Experiences' winning aspiration — being the essential resource for students developing the creative and technical capabilities that support lifelong exploration and use of technology — into delivered programming, measurable student engagement, and sustained partnerships across ASU's campuses. This includes leading a student employee team and Management Intern across all active campus locations; designing programming — including student-facing hackathons — that moves beyond device support toward outcomes-focused coaching; building referral-generating partnerships with EOSS units such as Career and Professional Development Services and Orientation/Fall Welcome; and growing industry sponsor investment in student-facing work in partnership with ET Affairs. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and training from which comparable knowledge, skills and abilities have been achieved.
• Applicants must be eligible to work in the United States.

Nice To Haves

• Knowledge of higher education student services, technology support, or co-curricular programming environments.
• Knowledge of vendor and industry partnership development, sponsorship negotiation, and long-term relationship stewardship.
• Knowledge of outcomes-focused coaching or service-delivery models, as distinct from transactional technical support models.
• Skill in developing and interpreting engagement and program measurement frameworks.
• Skill in cross-campus or multi-site operational coordination.
• Skill in effectively managing, training, and evaluating a student employee workforce.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.

Responsibilities

• Assess Tech Hub and Creativity Commons operations across all ASU campuses; develop and implement policies, procedures, and program objectives aligned with Learning Experience's annual goals.
• Supervise, train, and evaluate the Management Intern and student employee team; build hiring and training practices that develop the team toward outcomes-focused, coaching-based engagement rather than transactional device support.
• Coordinate day-to-day operations across all active campus locations, establishing and monitoring a documented escalation process that does not depend on any single individual.
• Design and deliver a programming cadence — including student-facing hackathons and comparable events — that advances the Student Experiences winning aspiration.
• Build and steward partnerships with EOSS units (Career and Professional Development Services, Orientation/Fall Welcome, and similar offices), converting one-time collaborations into standing, referral-generating partnerships.
• Partner with ET Affairs and technology vendors to grow vendor investment in student-facing programming; negotiate and steward sponsor commitments.
• Partner with EdPlus to design and activate a meaningful support strategy for Digital Immersion (online) students.
• Develop and monitor a measurement framework — engagement rate, repeat visitation, EOSS referral volume, vendor investment growth — that evidences progress against annual goals.
• Oversee staffing and operational budget for Tech Hub and Creativity Commons; authorize purchases and prepare periodic and annual financial reports and budget requests.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Benefits

• Opportunities include hybrid work where staff are in person three days per week.
• Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager