Sr Manager Visual Merchandising & Store Experience - Kay/Peoples

Signet Jewelers • Irving, TX

22d

About The Position

The Sr Manager Visual Merchandising & Store Experience elevates the customer experience by driving Visual Merchandising excellence at the store level and ensuring each store reflects the brand consistently and carefully. The role ensures stores execute Visual Merchandising standards, leads preparation and readiness for store openings, conducts field calibration visits, and provides support during two annual planogram implementation cycles. It also creates a feedback loop between stores and corporate partners to continuously improve planograms, training, and field execution.

Requirements

• At least 7 years of experience in Visual Merchandising, store operations, retail execution, or a related field supporting multi-unit retail environments.
• Demonstrated success training, coaching, and calibrating field teams to execute brand standards consistently.
• Strong analytical, observation, communication, and documentation skills, including the ability to translate field feedback into actionable recommendations.
• Travel as required based on business needs; frequency and scope will be determined by seasonality.
• Bachelor's degree or equivalent experience.

Nice To Haves

• Experience leading teams and developing talent.

Responsibilities

• Lead Visual Merchandising preparation and readiness activities for new, repositioned, and renovated stores.
• Conduct targeted calibration visits to approximately 10% of stores annually (about 110 of 1,100), document and report observations, and recommend improvements to execution and consistency.
• Feed field insights into the planogram process and training content, including recommendations for the Planogram and Training teams.
• Provide Visual Merchandising field support during annual planogram implementation cycles, typically lasting 3–4 months and occurring twice per year.
• Partner with the Sr. Manager, Store Development & Space Planning to coordinate store opening timelines, project milestones, and handoffs.
• Build strong relationships with field leadership to reinforce brand standards and drive consistent execution.
• Develop and maintain standardized store visit documentation and calibration criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior