Sr. Manager, User Experience

The Home Depot•Atlanta, GA

About The Position

The User Experience Sr. Manager attracts, retains, and develops talent focused on designing intuitive, high-quality products in collaboration with end users and modern software development teams. The role works closely with designers, supports in-depth business reviews, communicates and presents across organizational levels, and supports cross-functional product teams. It leads managers and their teams while driving change management and process improvement. The position directs user experience strategy and delivery across products and projects, ensuring design work supports company, stakeholder, and end-user priorities and enterprise goals. It guides and reviews designs, uses user experience data to recommend solutions, and partners with UX, engineering, and product management teams. The role also provides coaching and performance feedback, supports talent development, fosters collaboration, and advocates for UX practices and end users. Typically, this position reports to a Technology Director, Senior Director, or Vice President. It typically requires overnight travel 5% to 20% of the time. Work is performed in a comfortable indoor setting, primarily sitting with frequent opportunities to move around; rare lifting or moving of light articles may be required.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Bachelor’s degree or equivalent in a field related to the job, or the knowledge, skills, and abilities typically acquired through completion of such a program.
At least 6 years of work experience.
Travel requirements typically include overnight travel 5% to 20% of the time.

Nice To Haves

6–8 years of relevant work experience.
Experience as a UX designer or researcher in a modern software-development-based enterprise environment, including overseeing team members.
Proficiency guiding junior team members through User Experience fundamentals in a professional setting.
Proficiency managing and developing team members in a professional setting.
Proficiency balancing workloads across teams.
Mastery in one or more of user research, interaction design, information architecture, or visual design, with experience in the other disciplines.
Mastery translating user needs into visual assets and guiding others to do so.
Mastery working on collaborative, cross-functional modern software development teams.

Responsibilities

Direct designers’ work and review performance to ensure products align with company, stakeholder, and end-user priorities.
Align user experience efforts across products and projects and connect them to enterprise goals and KPIs.
Understand customer and associate needs and use that knowledge to inform enterprise product design.
Communicate with user and operational groups to understand business needs.
Elicit ideas, build shared understanding, and align product teams and stakeholders.
Present complex design concepts, user needs, and design rationale to multidisciplinary teams, stakeholders, and business partners.
Contribute to strategic plans and recommend actions that support objectives in a timely and fiscally responsible manner.
Support strategic vendor relationships and recommend ways to influence vendors in line with domain, portfolio, and enterprise objectives.
Guide product design while considering dependencies and integrations across the enterprise.
Document and review work and ensure quality and change-control standards are met.
Review UX team members’ recommended designs and work for alignment with company, stakeholder, and end-user priorities.
Receive and prioritize requests from business partners and stakeholders.
Guide analysis of user experience data and recommend ways to address business needs.
Coach and pair with UX, engineering, and product management team members across product teams to design solutions and share best practices.
Guide the creation of designs that make information easy to find, consume, and understand.
Lead communication of ideas and designs to end users and product team members.
Recommend actions that improve operational excellence, internal customer satisfaction, and operational metrics.
Provide leadership, mentoring, and coaching to User Experience professionals.
Attract, retain, and develop talent.
Conduct annual and mid-year reviews, review development plans, and provide performance feedback.
Foster collaboration with engineering, product management, and other team members to drive value and identify and resolve impediments.
Promote UX practices and advocate for end users and stakeholders by understanding and empathizing with their needs.
Guide junior team members in strategy, alignment, analysis, and execution.
Participate in learning activities related to modern software design and development practices, including communities of practice.