Sr. User Experience Designer

AppFolio • San Diego, CA

1d • Hybrid

About The Position

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Senior User Experience Designer will join AppFolio's Maintenance team to design how property managers, residents, vendors, and owners experience maintenance. You will own design for a set of Maintenance Performer initiatives that are early, strategic, and still have open questions. This is a high impact design role for a designer who can act as a strategic partner to both product management and engineering while turning ambiguity into a path forward.

Requirements

• Have led design on ambiguous, early stage initiatives and carried them through to shipped work
• Have breadth and flexibility: you can move between projects with different skill needs, often more than one at a time
• Design for several user types within one system and make deliberate tradeoffs between their needs
• Have designed systems where an AI agent or automation acts on a user's behalf, with human-in-the-loop controls
• Are an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners
• Have experience measuring the impact of design work and using product analytics to inform ongoing improvements
• Have a strong UX writing sensibility, the language in notifications, follow ups, and agent messages
• Bring a systems thinking mindset, seeing how a change in one workflow affects the others
• Use AI assisted tools in your day-to-day design work
• Minimum of 5 years of experience in user experience or product design, with meaningful time on complex workflows or operations products
• A portfolio demonstrating design process, judgment, and impact on work that started with open questions, including how you narrowed the problem and what shipped
• Experience designing for more than one user type within a single product or service
• Experience partnering directly with product management and engineering to shape roadmap and strategy, not only to execute on it

Nice To Haves

• Experience designing AI driven, conversational, or voice experiences
• Experience with PropTech, real estate operations, or enterprise products

Responsibilities

• Own design for new Maintenance Performer capabilities from early problem framing through shipped experiences, including voice AI
• Frame problems with product management and engineering, propose options, prototype to learn, and help the team choose a direction
• Define what the agent handles and where people stay in control, and make what it did visible, trustworthy, and correctable
• Design how a partner vendor network fits into maintenance coordination
• Help shape voice AI for the Maintenance Performer, including how conversations are designed and how call outcomes show up for the property manager
• Make new Performer capabilities self-serve, and build them on the workflows and system of record customers already use
• Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early
• Facilitate user research to validate design decisions, and lead discovery work when direction is still open
• Contribute to and evolve AppFolio's design system, and mentor other designers

Benefits

• Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
• Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
• Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
• Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed