Sr. Lead, End User Experience

Royal Caribbean Cruises Ltd•Miami, FL

2d•Onsite

About The Position

Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Sr. Lead, End User Experience reporting to the Director Product Management. This role will work onsite in Miami, FL. The Source-to-Pay (S2P) Sr Lead is responsible for supporting the day-to-day governance, administration, and continuous improvement of Source-to-Pay platforms. This role serves as a key liaison between business users, IT teams, managed service providers, and third-party support partners to ensure system stability, data integrity, compliance, user adoption, and operational excellence. The role supports master data management, user access administration, audit and compliance controls, incident resolution, release management, and process optimization initiatives across Procurement, Inventory, and related Oracle S2P Fusion modules and boundary systems. The role also participates in project delivery activities and helps identify opportunities to automate manual processes and improve user experience.

Requirements

Bachelor’s degree in information technology systems, Industrial Engineer, Supply Chain Management, Business Administration, or related field.
2-5 years of experience supporting ERP applications, Supply Chain systems, or enterprise business applications.
Experience with master data administration, user access management, or ERP support functions.
Strong analytical and problem-solving skills.
Experience working with ticket management systems and issue resolution processes.
Excellent communication and stakeholder management skills.
Flexible and adaptable in managing shifting priorities and supporting multiple internal customers.
Strong interpersonal skills, with the ability to communicate effectively across all levels in a multicultural environment with internal and external customers.
Strong sense of ownership and urgency.
Ability to travel domestically and internationally up to 10% of the time.

Nice To Haves

Oracle Fusion Cloud SCM experience in Procurement, Supplier Management, Inventory, Contract, Negotiation, or related modules.
Experience supporting audit, compliance, or internal control activities.
Knowledge of Source-to-Pay business processes.
Experience with ServiceNow, Microsoft PowerBI, Oracle reporting tools (OTBI/BI Publisher), workflow management, or automation platforms.
Experience participating in ERP implementations, enhancements, or post-go-live stabilization activities.

Responsibilities

Administer and monitor audit, compliance, risk management, and internal control activities related to Source-to-Pay processes.
Support periodic audits by providing documentation, evidence, access reviews, and control validation.
Monitor compliance with established business processes, security standards, and internal controls.
Manage user access requests and security administration activities.
Support security role and persona design, maintenance, and governance.
Coordinate licensing assignments and usage monitoring.
Participate in periodic access reviews and segregation of duties compliance activities.
Perform approved functional setup activities within S2P systems, including small-scale setups and master data changes aligned to BR100 processes and equivalent.
Support data maintenance requests and coordinate with business stakeholders.
Execute updates such as (but not limited to): New Units of Measure, New Categories, New Locations, New Finance Validation Groups, Reference data maintenance.
Validate configuration changes and coordinate testing as required.
Provide functional support to internal business users.
Troubleshoot incidents and process-related issues.
Perform root cause analysis and recommend corrective actions.
Assist users with approval flow reassignments and vacation rules.
Assist with end-user guidance, training, and knowledge transfer.
Collaborate with the development and maintenance of end-user documentation and procedures.
Coordinate resolution of systemic and technical issues with IT teams, Oracle support, managed service providers, and third-party vendors.
Track issues through resolution and communicate status to stakeholders.
Participate in Oracle Fusion quarterly release activities.
Review release documentation and assess business impacts.
Coordinate testing activities and defect management.
Support deployment readiness, communications, and adoption efforts.
Identify opportunities to improve business processes and user experience.
Support automation initiatives that reduce manual effort and improve controls.
Assist in evaluating AI, workflow, reporting, and system enhancement opportunities.
Contribute to operational KPI monitoring and performance improvement initiatives.
Participate in project and enhancement initiatives across the Source-to-Pay ecosystem.
Support requirements gathering, testing, defect resolution, documentation, and deployment activities.
Collaborate with cross-functional stakeholders to ensure successful delivery of business and technology solutions.
Performs other duties as required.