Sr Manager, Strategic Process Excellence Lead - OED Development Operations

AbbVie•South San Francisco, CA

4d•$124,500 - $236,500

About The Position

The Sr Manager Process Excellence Lead (PEL) is accountable for continually optimizing Oncology Early Development (OED) business processes, including clinical operations, data management, statistical programming, and medical monitoring. The role identifies and defines process improvement opportunities and ensures accurate process documentation, appropriate training and delivery mechanisms, content creation, compliance, and system implementation. The PEL identifies, plans, and executes opportunities to advance process excellence and deliver organizational strategies, goals, and objectives. As the primary point of contact for continuous process improvement and change management activities for OED, the role communicates key information and updates to leadership and function heads to support alignment and endorsement. It serves as an OED Development Operations process expert, knowledge leader, and owner of process health, partnering with functional management and experts to improve process content, outputs, and quality. The position defines and monitors process metrics and KPIs, forecasts and manages process plans and updates, addresses process questions and knowledge gaps, and leads improvement initiatives. It owns governance and maintenance of OED operating models, process frameworks, and knowledge resources, and supports operational guidance and interpretation of established processes and standards. The PEL uses operational performance and compliance data to identify improvements and recommend solutions, and partners with process owners and cross-functional leaders to sustain improvements and measure their success over time.

Requirements

Bachelor’s degree and 8 or more years of experience in the pharmaceutical, healthcare, or a regulated industry; alternatively, 6 or more years with a master’s degree or 4 or more years with a PhD (required).
Strong project management skills and ability to adapt to uncertain situations, drive progress, communicate, and deliver impactful presentations.
Experience using and/or developing metrics to support risk-based business decisions or improvements, including analyzing data sets to draw conclusions and business insights.
Strong business insight and ability to assess trends and complex data sets and generate business cases and impact analyses.
Recognized leadership and expertise in standard business procedures, including project and change management practices, and a robust understanding of GxP.
Strong organizational, team-building, and communication skills, with the ability to work within a complex matrixed organization and a track record of delivering impactful, transformative change (required).
Demonstrated successful stakeholder management through communication and leadership, with broad business orientation.
Solid interpersonal and influencing skills to gain buy-in across levels and functions and collaborate toward better outcomes.
Comfort with out-of-the-box thinking and challenging the status quo.

Nice To Haves

Five or more years of process management and continuous improvement experience.
Experience in the process area of responsibility.
Understanding of efficiency principles such as Lean/Six Sigma.
Black belt, Business Process Management Professional (BPMP) Certificate, and/or a similar recognized industry continuous improvement program.

Responsibilities

Serve as OED Development Operations’ process expert, knowledge leader, and owner of process health, including process performance oversight, process-related decision-making, and process maintenance.
Partner with functional area management and experts to streamline and optimize process content, outputs, and quality.
Define metrics and KPIs for assigned process areas to measure process health and compliance.
Forecast and manage plans and updates for assigned processes in collaboration with leaders, function heads, and others as needed.
Respond to process-related questions, alert teams and leadership to trends, identify knowledge gaps, and prepare remediation plans.
Lead continuous process improvement by identifying process pain points and opportunities for efficiency.
Lead or participate in working teams to define processes and drive implementation, including updates to global operating procedures, functional requirement specifications, training materials, and process design documentation as needed.
Own governance and maintenance of OED operating models, process frameworks, and knowledge resources, and provide operational guidance and interpretation of established processes, standards, and ways of working.
Monitor and analyze operational performance and compliance metrics and KPIs to assess process effectiveness and quality, identify improvement areas, and recommend solutions.
Participate in process-aligned initiatives to drive transformational improvements and make strategic, aligned decisions with cross-functional stakeholders.
Use process improvement tools to identify and implement countermeasures that improve efficiency, quality, and compliance.
Present ideas and information effectively, demonstrate resourcefulness and creativity, and generate suggestions for improving work.
Partner with cross-functional team leaders and process owners to define performance measurements and sustain improvements after implementation.
Uphold organizational values and business ethics, treat others with respect, take responsibility for actions, respond well under pressure, and follow through on commitments.