Sr. Manager, Strategic Accounts

Moder•NC Remote, NC

2d•Onsite

About The Position

The Senior Manager, Strategic Accounts is responsible for leading the management and growth of high-value client relationships. Serving as the primary point of contact, this role ensures alignment between client business objectives and company solutions, while driving retention, satisfaction, and revenue growth. The Senior Manager partners with cross-functional teams to deliver exceptional client experiences, acts as a trusted advisor to executives, and identifies opportunities for expanding services within strategic accounts.

Requirements

Bachelor’s degree in Business Administration or related field.
7+ years of experience in account management, client relationship management, or strategic partnerships, preferably within a B2B or service-driven industry.
Demonstrated success managing large, complex accounts and building relationships with C-suite executives.
Proven ability to identify business opportunities and deliver revenue growth within existing accounts.
Strong business acumen, analytical skills, and ability to translate client needs into actionable strategies.
Excellent communication, negotiation, and presentation skills.
Strong organizational skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Responsibilities

Serve as the primary point of contact for assigned strategic accounts, ensuring alignment on business objectives, priorities, and long-term strategies.
Build and maintain strong, executive-level relationships with client stakeholders to strengthen partnerships and position the company as a trusted advisor.
Collaborate with internal teams—including Solutions, Transitions, Operations, and Support—to ensure seamless service delivery and client satisfaction.
Identify and pursue opportunities for upselling, cross-selling, and expanding services within existing accounts.
Develop and maintain account plans, including growth strategies, relationship mapping, and retention objectives.
Forecast, monitor, and track key account metrics to ensure performance against client expectations and contractual commitments.
Proactively identify client challenges, provide tailored recommendations, and align company solutions to address evolving business needs.
Lead quarterly business reviews (QBRs) and strategic planning sessions with clients.
Act as a client advocate within the organization, ensuring feedback and insights are shared with leadership and internal teams to inform product and service enhancements.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.