Sr. Manager - Rewards Checking Product Management

American Express • New York, NY

3d

About The Position

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer Banking Organization’s mission is to become essential to American Express Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience. Our Member deposits represent the largest source of funding for American Express, and a key strategic priority is to continue to grow our portfolio of cost efficient, resilient deposits.

Requirements

• Demonstrated experience in product management, product marketing or similar role
• Exceptional interpersonal, communication, and influencing skills with the ability to synthesize data and strategy into clear executive-level messaging that drives business outcomes
• Strategic problem solver with strong analytical capabilities, as well as the ability to proactively identify areas of opportunity and drive results
• Experience defining product features, customer journeys and business requirements
• Proven ability to manage multiple initiatives and prioritize effectively in deadline-driven environments
• Action-orientation, resourceful, and collaborative, with results driven mindset
• Intellectually curious, customer-focused, and comfortable challenging the status quo to drive innovation
• Positive “roll-up your sleeves” attitude, adaptable and effective in fast-paced, ambiguous, and evolving environments
• Comfortable working in more sophisticated technical and regulatory environments
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

• Lead the Account Opening and Onboarding workstream, serving as the primary point of contact for prioritization and development of business requirements supporting feature and capability launches
• Drive initiatives independently from ideation through execution, building cross-functional alignment, proactively identifying risks, and engaging leadership to remove roadblocks
• Develop deep expertise in digital customer journeys and operational processes that support our customers, championing best-in-class experiences and continuously identifying opportunities to improve performance and efficiency
• Translate business needs into clear, actionable requirements and partner closely with Product Development, Fraud, Risk, Legal, Compliance, Servicing, and other stakeholders to design and deliver high-impact product features
• Collaborate with Risk and Fraud partner teams to monitor product and features performance, balancing the customer experience with risk management for both customers and the enterprise
• Partner with Analytics to track performance metrics, generate actionable customer insights, and inform optimization strategies and roadmap prioritization
• Communicate strategic priorities clearly, aligning and mobilizing cross-functional teams to deliver against business objectives and support new product capabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed