Senior Manager, Product Management – Rewards Redemption

Capital One • McLean, VA

5d • $182,500 - $249,900

About The Position

As a Senior Manager of Product Management within our Rewards CX & Redemptions Product Team, you will lead the product vision for three key redemption channels: Gift Cards, Miles Transfer, and Cash (including statement credits, checks, and direct deposit). These redemption channels are critical parts of the rewards customer experience, while also serving as important levers for the card business to drive revenue and elevate rewards valuations by affiliate partners.

You will manage a dedicated team of four product managers, guiding them from early-stage discovery to final delivery with the goals of reducing friction, increasing customer engagement, and improving the resilience and reliability of our technology. This role is ideal for a people-first leader who loves high-visibility projects, thrives in a fast-paced environment, and wants to shape how millions of customers interact with their rewards.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

• Currently have, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• OR Bachelor's degree in any field and at least 4 years of Product Management experience

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Lead the product vision for three key redemption channels: Gift Cards, Miles Transfer, and Cash (including statement credits, checks, and direct deposit).
• Manage a dedicated team of four product managers, guiding them from early-stage discovery to final delivery.
• Reduce friction, increase customer engagement, and improve the resilience and reliability of technology.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior