Product Management Senior Manager

PNC • Tysons, VA

1d • $123,200 - $274,560 • Onsite

About The Position

As a Product Management Senior Manager within PNC's Home Lending organization, you will provide thought leadership in delivering end-to-end outcomes by balancing attention to detail with a strong strategic perspective. You will lead and drive technological advancements across the Home Lending (HL) customer relationship management (CRM) platform, including process improvements and data infrastructure enhancements. These efforts will enable more efficient management of consumer-to-direct sales channels within Home Lending. In this role, you will also leverage analytics to optimize lead routing across sales channels, ensuring decisions are guided by efficiency, effectiveness, and profitability.

Requirements

• University / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors
• Strong analytical and problem-solving capabilities
• Experience collaborating with technology teams to build product roadmaps, define clear requirements, and ensure successful delivery
• Proven ability to manage and influence cross-functional partnerships
• Excellent communication skills, with the ability to present structured insights and recommendations to leadership through presentations and data analysis
• Proactive, hands-on approach with a willingness to dive in and drive execution
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Business Objectives
• Customer Solutions
• Marketing
• Product Development
• Product Management
• Sales
• Collaborating
• Competitive Environment
• Design Thinking
• Emerging Technologies
• Innovation
• Managing Multiple Priorities
• Problem Solving
• Product Development Strategy
• Solutions Development

Responsibilities

• Responsible for the end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience through the leadership of teams managing new and existing products or experiences.
• Uses knowledge of emerging technologies to deliver product to customers through all applicable channels.
• Presents initiatives to gain senior management buy-in.
• Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
• Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreact of emerging product and technology trends in the industry.
• Leads teams responsible for translating concepts or designs into new or improved products, product lines or experiences and recognizes, anticipates and resolves complex operational and process problems that arise.
• Evaluates potential product or experience development projects for feasibility and value.
• Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners.
• Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle.
• Adheres to company-defined risk appetite as part of the first line of defense.
• Serves as point of review and sign off for risk management, compliance and audit requirements, as needed.
• Manages, motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors.
• Identifies talent gaps in team and staffs appropriately.
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Role models our values with transparency and courage.
• Takes action to drive change and innovation that will transform our business.
• Takes personal ownership to deliver results.
• Empowers and trusts others in decision making.
• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior