Sr. Manager, Revenue Strategy & Enablement
About The Position
The Leading Hotels of the World is seeking a Senior Manager, Revenue Strategy & Enablement to join our Member Experience team and help drive the commercial success of our global portfolio of luxury hotels. In this highly collaborative, hands-on role, you will lead the enablement journey for new member hotels by owning the onboarding experience, delivering impactful training programs, and equipping each property to maximize the value of LHW membership from day one. Working closely with cross-functional partners across Implementation, Member Success, and other internal teams, you will guide hotels through key onboarding milestones while building long-term commercial capabilities and engagement. As a strategic advisor to member hotels, you will deliver tailored learning experiences, actionable insights, and ongoing support designed to strengthen hotel performance, deepen partnerships, and reinforce LHW’s value proposition. This role plays a critical part in ensuring a consistent, high-impact experience across the member lifecycle while driving operational excellence, alignment, and measurable revenue growth. Please expect some domestic or international travel on a quarterly basis.
Requirements
- Minimum 5 years of experience in hospitality revenue management, hotel distribution, or hotel technology
- Minimum 5 years of experience managing complex customer-facing projects
- Proficiency in English, Spanish a plus
- Demonstrated success in project management, with a track record of delivering complex initiatives involving diverse internal and external stakeholders
- Deep understanding of hotel revenue management, distribution, and commercial strategy
- Proven experience designing and delivering effective training programs, both in-person and virtual, tailored to hotel sales, marketing, or revenue teams
- Strong communication and interpersonal skills, with the ability to simplify complex concepts and collaborate across diverse internal teams
- Client-focused mindset with the ability to build trust, adapt to different stakeholder needs, and serve as a strategic advisor to hotel partners
- Passion for luxury hospitality, with relevant experience in travel, hotel operations, sales, marketing, or revenue management
- Highly organized, with strong project management skills and proficiency in tools such as PowerPoint, Excel, and project platforms
- Willingness to travel as needed to support onboarding, training, and member engagement across global markets
Responsibilities
- Lead and execute the end-to-end onboarding experience for hoteliers in key commercial roles, including Directors of Revenue and Reservations, ensuring a smooth and successful transition into the LHW network.
- Partner closely with Implementation and Member Success teams to manage onboarding timelines, coordinate activities, and track critical milestones.
- Ensure hotel teams understand and adopt the foundational systems, tools, and processes required to operate effectively within the LHW ecosystem.
- Serve as the primary enablement contact throughout onboarding, driving alignment, accountability, and operational readiness.
- Design, develop, and deliver engaging learning programs that strengthen hotelier capabilities across commercial strategy, systems, tools, and distribution best practices.
- Partner with internal stakeholders to create and continuously enhance onboarding and enablement resources that support both immediate adoption and long-term development.
- Deliver training initiatives that accelerate adoption, increase engagement, and empower hotels to maximize the value of their LHW membership.
- Assess hotel readiness throughout the onboarding journey, proactively identifying enablement gaps and mitigating potential delays.
- Conduct regular audits and performance reviews to evaluate revenue management and distribution practices, system adoption, and alignment with LHW standards.
- Lead the process of identifying opportunities to optimize distribution performance and commercial effectiveness across member properties.
- Contribute actionable insights to revenue enablement dashboards, reporting, and team analytics to support continuous improvement and data-driven decision-making.
- Serve as a trusted advisor to hotel Commercial Strategy teams, providing practical guidance and tailored recommendations throughout onboarding and the ongoing member lifecycle.
- Support hotels in aligning LHW tools, programs, and capabilities with their unique business objectives to optimize both individual property performance and broader organizational goals.
- Provide ad hoc consultative support to assigned hotels navigating change, expansion, or performance challenges, ensuring they have the insights and resources needed to adapt and succeed.
- Partner with internal stakeholders across departments on cross-functional initiatives, operational improvements, and special projects.
- Provide additional support to the Hotel Support team as needed to ensure a seamless member experience and consistent service delivery.
Benefits
- 22 days of Paid Time Off (PTO)
- 11 paid holidays, including birthdays as a floating holiday
- Medical coverage available within the first month
- Health Savings Account (HSA) with Company contribution
- 401(k) company match up to 4% of salary
- Up to $500 for home office setup credit
- Up to $500 travel credit that supports and encourages our employees’ passion for travel
- Unlimited access to financial advisors
- Collaborative and inclusive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
