Sr. Manager, Program Management

CVS Health•Hartford, CT

1d•$82,940 - $182,549

About The Position

The Sr. Manager, Program Management leads and coordinates complex, multi-workstream transformation and operational programs across CVS Health. The role partners with business, project, product, technology, and operational stakeholders to translate strategic objectives into integrated program roadmaps; align interdependent projects and workstreams; manage milestones, dependencies, risks, decisions, governance, and benefits; and provide executive-ready visibility into progress and outcomes. The Senior Manager establishes the structures and operating cadence needed to keep interconnected work aligned with program objectives, resolve cross-project barriers, and support successful implementation and value realization. The position leads programs from definition and planning through implementation and stabilization, builds integrated roadmaps, coordinates project and workstream leaders, and drives issue resolution and escalation. It establishes governance, decision forums, escalation paths, and operating cadences; manages program-level risks, assumptions, issues, and dependencies; monitors program health and outcomes; and synthesizes status and decisions into concise reporting for senior leaders. It also aligns stakeholders across functions, coordinates implementation readiness and sequencing, and defines and tracks program outcomes, value measures, and benefits realization. The role requires travel to the Hartford, Connecticut location three times per week. The position is full-time and offers a stated base pay range of $82,940 to $182,549, with eligibility for a CVS Health bonus, commission or short-term incentive program and an equity award target. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

8–10 years of experience in project management, program management, PMO, or a related field, with increasing responsibility in complex, cross-functional programs.
PMP, PgMP, or related certification.
Demonstrated experience leading programs with multiple interdependent projects or workstreams from planning through implementation and stabilization.
Experience developing integrated program roadmaps and managing cross-project milestones, dependencies, risks, decisions, delivery sequencing, and outcome measures.
Experience establishing or supporting program governance, executive reporting, escalation, and leadership decision-making.
Experience creating executive-facing program materials, integrated reporting, dashboards, decision papers, and strategic summaries for senior leadership.
Experience translating ambiguous or emerging business needs into program structures, governance, scalable tools, operating approaches, and execution practices.
Experience coordinating business, project, product, technology, and operational stakeholders to align interdependent work and outcomes.
Experience identifying systemic delivery gaps, cross-project dependencies, and program risks; surfacing them early and driving resolution or escalation.
Experience defining and tracking program outcomes, value measures, benefits, or other indicators of realization.
Strong analytical, organizational, strategic planning, and problem-solving skills.
Extensive experience delivering projects using Agile, Waterfall, and Hybrid project management methodologies.
Proven experience using project and work management tools such as Microsoft Project (MPP), Jira, Asana, Smartsheet, Monday.com, or comparable platforms.
Advanced proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Teams.
Experience with collaboration, facilitation, and digital whiteboarding tools such as Miro, Mural, Microsoft Whiteboard, or similar platforms.
Strong systems thinking and business acumen, connecting interdependent operational and technical work to broader business outcomes.
Ability to influence cross-functional leaders, resolve competing priorities, and drive alignment and accountability without direct authority.
Exceptional verbal and written communication skills, including executive synthesis, strategic framing, facilitation, and decision support.
Ability to navigate ambiguity, structure complex programs, and establish clarity across multiple projects, stakeholders, and priorities.
Ability to represent program health, decisions, risks, and outcomes in senior leadership and governance settings with clear communication and sound judgment.
Ability to travel to the Hartford, CT location three times per week.
Bachelor’s degree or equivalent experience; a degree in Business, Healthcare Administration, Operations Management, or a related field is preferred.

Nice To Haves

Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments.
Experience leading or supporting large-scale transformation programs involving business and technology partnership.
Experience with program portfolio reporting, integrated planning, governance, and collaboration tools used to drive enterprise delivery visibility.
Experience with benefits realization, outcome measurement, or value-based program management.
Experience operating in a PMO or enterprise transformation environment with standardized program management practices.
Experience utilizing AI-enabled tools and agents, such as Microsoft Copilot, to accelerate project execution and improve delivery outcomes, including planning, decision and action tracking, risk and issue management, stakeholder communication, reporting, and governance.
Bachelor’s degree preferably in Business, Healthcare Administration, Operations Management, or a related field.

Responsibilities

Lead complex programs composed of multiple interdependent projects and workstreams from definition and planning through implementation and stabilization.
Build and maintain integrated program roadmaps connecting project plans, milestones, dependencies, decision points, delivery sequencing, and outcome targets.
Coordinate project and workstream leaders to align scope, timing, resources, readiness, and deliverables with program objectives and leadership priorities.
Identify cross-project barriers and tradeoffs, drive issue resolution and escalation, and facilitate decisions needed to maintain program momentum.
Apply consistent program management standards and operating practices across participating workstreams while allowing appropriate project-level flexibility.
Establish and manage program governance, decision forums, escalation paths, and operating cadences.
Manage program-level risks, assumptions, issues, and dependencies, emphasizing systemic risks, cross-project dependencies, decision needs, and impacts to outcomes.
Monitor program health through integrated milestones, performance indicators, and outcome measures; identify trends, gaps, and corrective actions.
Synthesize program status, risks, interdependencies, decisions, and outcome signals into concise executive reporting.
Ensure consistent reporting and transparent program visibility for senior leadership and governance forums.
Develop executive-ready updates connecting project and workstream activity to program objectives, strategic priorities, and anticipated business outcomes.
Partner with sponsors, project leaders, and functional leaders to align priorities, scope, timing, decisions, and delivery risks.
Facilitate cross-functional discussions among business, product, technology, and operations stakeholders to resolve competing priorities and maintain alignment.
Present program health, dependencies, decisions, risks, mitigation strategies, and outcomes to senior leaders and governance forums.
Influence stakeholders without direct authority and create shared accountability for program commitments.
Coordinate integrated implementation readiness, including readiness criteria, handoffs, release and go-live dependencies, and stabilization needs.
Align major milestones with operational and technical teams and ensure implementation sequencing supports end-to-end program outcomes.
Oversee program-level issue triage, dependency management, and readiness planning for major releases or implementation events.
Define and track program outcomes, value measures, and benefits realization with business owners; surface variances and actions needed to protect expected value.