Sr. Manager, Program Management

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

The Senior Manager, Program Management leads the program and project management team responsible for delivering technology for Royal Caribbean Group's land-based hospitality products, including hotels, resorts, waterparks and beach clubs. The role is accountable for end-to-end delivery of the Private Destination GET construction portfolio on schedule, within budget and to quality. It owns schedule performance, budget, risk management, program oversight, execution planning and delivery from intake and requirements through build, integration, testing, go-live and handover to operations. The Senior Manager partners with Product, Private Destination, Product Construction and Design, Architecture, Engineering, Logistics and GET Finance, as well as external construction, design and technology partners. The role presents portfolio status, risks and decisions to Vice President level and above. This is a full-time onsite position based in Miramar and reports to the Director, Program Management.

Requirements

At least 10 years of experience in GET program or project management, product management or operations.
At least 5 years of experience leading managers or project teams.
Proven record of delivering large, complex GET programs on schedule and within budget, with budget responsibility up to $30 million.
Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related field.
Strong leadership and team management skills, including the ability to build, coach and hold accountable a team of program and project managers.
Ability to manage multiple large, concurrent projects and programs across several sites.
Deep knowledge of program and project management methodologies, including waterfall, agile and hybrid approaches, and related tools.
Strong schedule, budget, risk and change management discipline, including critical path analysis and earned value or equivalent controls.
Solid understanding of GET estimation and accounting rules for expense and capital activities.
Ability to present direct, concise information to Vice President level and above and drive decisions in steering committees.
Experience executing heavy GET infrastructure projects, including network, data center, wireless, security and audio-visual, in a construction environment.
Ability to manage vendors and contractors, including contract, performance and commercial oversight.
Excellent communication, negotiation and interpersonal skills.
Ability to work effectively with internal and external cross-functional teams and stakeholders.
Strong problem-solving, analytical and decision-making abilities, with creativity in resolving constraints.
Ability to adapt to shifting priorities and align activities to organizational goals.
Knowledge of industry trends and best practices in GET project and program management.

Nice To Haves

Experience delivering technology for hospitality, resort, waterpark, theme park or amusement park environments.
Experience executing GET infrastructure and systems projects in a construction environment.
Master's degree.
Experience with hospitality systems such as property management, point of sale, reservations, ticketing, access control, and guest-facing and operational technology.
PMP, PgMP, PRINCE2 or equivalent project or program management certification.
Agile or scaled delivery certification, such as SAFe or CSM.

Responsibilities

Own end-to-end delivery of the GET construction portfolio for hotels, resorts, waterparks and beach clubs, ensuring projects are completed on time, within scope, within budget and to quality.
Own the delivery lifecycle from intake, planning, design and integration through build, testing, readiness, go-live and handover to operations.
Lead definition of capability requirements for each site's business model and integration needs with product owners, architects and operations.
Lead design and integration activities between GET and internal and external partners, including construction contractors, MEP engineers, turnkey suppliers and outfitters.
Set and maintain integrated master schedules for each site, aligned to construction milestones and opening dates.
Track critical paths, dependencies and handoffs among IT, construction, product and operations; escalate and recover schedule slippage early.
Define go-live and operational readiness criteria and confirm they are met before opening.
Manage an annual budget across multiple programs and projects, including expenditures, spend analysis, variance reporting and forecasts.
Develop controls and metrics to keep projects on budget and report performance against budget KPIs.
Partner with GET Finance on labor forecasting, capital and expense treatment, and reporting.
Identify optimization opportunities to manage costs and realize anticipated benefits.
Establish and run portfolio risk, issue, dependency and change-control processes.
Identify delivery, vendor, schedule, cost, security and compliance risks early and define mitigation and contingency plans.
Escalate risks and decisions to steering committees and executive sponsors with clear recommendations.
Support project intake through the governance process for GET projects and broader RCG initiatives.
Manage portfolio artifacts, decisions, communications, metrics and reporting, including executive portfolio views.
Develop and deploy a project and program auditing strategy that provides visibility into trends, risk and steering committee communication.
Ensure adherence to GET policies, procedures, standards and the GET Delivery Team methodology.
Work with Product teams, Site Architects and construction partners to establish delivery goals and execution strategies for each project.
Lead resource demand planning and capacity management, and engage and onboard internal and vendor resources to implement scope.
Plan the project pipeline with portfolio stakeholders, align initiatives to strategy and manage change.
Support product integration across RCG sites and assets, applying lessons learned across the portfolio.
Lead, coach and develop Program Managers, Project Managers and Business/Project Analysts; set expectations, review delivery and confirm methodology adherence.
Develop and deliver project management training to improve delivery consistency and quality.
Support project management best practices, tools and ways of working that improve efficiency, reduce cost and add value.
Build strong relationships across RCG to understand business challenges and opportunities.
Provide timely, actionable updates that remove roadblocks and reduce risk.