Sr Manager Product Management - GenCloud

ADP • Norfolk, VA

1d • Hybrid

About The Position

ADP is hiring a Senior Manager, Product Management (GenCloud). This role is for someone inspired by transformation and making an impact on the lives of millions of people every day. The ideal candidate is empathic to client needs, their team, and internal partners to drive success while making hard calls and bold moves, and has experience taking products from concept to commercialization using the latest technology and achieving market success. We are seeking a Senior Manager, Product Management to lead a team of Product Managers responsible for the strategy, roadmap, and enhancement delivery of our GenesysCloud and IVR capabilities. This leader will partner closely with internal stakeholders to identify business needs, gather requirements, prioritize product backlogs, and drive execution across multiple lines of business. The ideal candidate brings experience leading Product Management teams, managing voice automation or contact center products, and translating stakeholder needs into scalable product solutions.

Requirements

• Bachelor's degree OR equivalent
• 8+ years of Product Management experience
• Experience leading Product Managers or Product Owners
• Hands-on experience with GenesysCloud (GenCloud)
• Experience supporting IVR, voice automation, self-service, or contact center technologies
• Strong backlog management and roadmap ownership experience
• Proven ability to gather requirements and influence stakeholders across the organization
• Experience working within Agile environments

Responsibilities

• Lead and develop a team of Product Managers
• Own backlog prioritization and roadmap planning for GenesysCloud and IVR-related products
• Partner with internal stakeholders to gather enhancement requests and business requirements
• Translate business needs into clear product requirements and user stories
• Drive prioritization decisions based on business impact and strategic goals
• Collaborate with technology, operations, and customer experience teams to deliver product enhancements
• Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadership
• Monitor product performance and identify opportunities for continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager