Sr. Manager, Operations Training, Firehouse Subs, US&C

Restaurant Brands International•Jacksonville, FL

10d•Onsite

About The Position

Restaurant Brands International Inc. is seeking a Sr. Manager, Operations Training for Firehouse Subs in North America. This role is responsible for creating and executing the learning and development strategy for all levels of the business. The position involves creating curriculum for onboarding, training, and certification, leading a team of content designers and learning platform managers, and owning the strategy and creation of support materials like job aids, build cards, operating manuals, and execution guides. RBI is committed to growing its brands through core values, strong relationships, and community support, while also focusing on sustainable outcomes through its Restaurant Brands for Good framework.

Requirements

Bachelor’s Degree required, ideally focused in Instructional Design, Education, or Business.
5-7+ years’ experience developing training materials and blended learning curriculum.
Experience with Adobe Creative Cloud apps (InDesign, Illustrator, Photoshop, After Effects), Articulate Storyline 360, Adobe Captivate, and Powtoon.
Advanced knowledge and experience using PowerPoint.
Strong written and verbal communication skills.
Ability to work cross-functionally between Marketing, Operations, Technology, Digital, and Field Support.
Experience working with franchisees or in a franchising model on either the corporate or franchise part of the business.
Positive demeanor; fast learner; adaptable to change; organized; systematic; results driven; relentless focus on continuous improvement.

Nice To Haves

Experience with Inkling or other design authoring tools is a plus.
Experience developing and designing courses, curriculum, and instructor-led content in the restaurant and/or franchising industry preferred.
Understanding of adult learning methodologies (e.g., ADDIE/SAM) and theories (e.g., transformative/experiential learning).
ATD Master Instructional Designer certificate preferred.
Passion for people and learning, and willingness to push teams to think creatively and challenge the status quo.

Responsibilities

Creating, designing, and launching effective training materials and curriculum on a large scale in the QSR industry.
Leading a team of managers to create content for multiple stakeholder groups that support restaurant operations.
Supporting multiple projects that impact the business in the short and long term simultaneously.
Communicating effectively to internal and external teams regarding training needs and initiatives.
Designing training material for different audiences with a tailored approach for each role.
Supporting Training initiatives from concept to launch, including collecting data, working with vendors, creating materials, and collecting feedback from stakeholders.
Prioritizing and advancing several projects each week, ensuring progress of both short- and long-term goals.