Sr. Manager, Operations and Program Leader

Yum! • Vaughan, ON

47d • Hybrid

About The Position

The Sr. Manager, Operations and Program Leader is responsible for shaping the future of restaurant operations and ensuring our marketing programs, brand initiatives and strategy, brand goals, and calendar are executed across the system. This role will directly partner with franchise organizations, lead initiatives with our local and global supply chain and innovation teams, while also playing a key role in the field with our growing restaurant portfolio. This role will dually report to the Director of Strategic Growth and Region Director, North America and lead a local team. This role will be based in Vaughan, Ontario.

Requirements

• Bachelor’s Degree Required; Master’s degree preferred.
• At least 10 years of experience leading operations or program management teams within a customer service focused organization. Experience in Quick Service Restaurant (QSR), retail, and/or multiunit chain/franchise environment a plus
• Deep understanding of executing programs across a system and managing multiple high-impact projects at the same time.
• Proven track record of identifying, building, and executing scalable processes.
• Strong coaching skills and success influencing teams and partners that you may not have direct responsibilities over.
• Outstanding written, verbal, and presentation skills, including effective influencing skills.
• Multiple years of experience using business insights tools and project management software. Use of AI tools to manage workflow a plus.
• Demonstrated ability to understand a P&L.
• Ability to travel up to four times annually within the U.S., with semi-regular local travel in Ontario and additional in-country travel approximately five to six times per year.

Responsibilities

• Define and champion the Restaurant Operations vision for Canada that aligns with the brand’s strategy across North America.
• Serve as a strategic liaison and trusted business advisor between the franchisor and franchisees, ensuring brand consistency and operational excellence through proactive coaching, performance oversight, and remediation, ultimately ensuring brand standards are met.
• Lead the local Field Operations team and provide strategic partnership to franchisee above restaurant leadership, supporting long term planning initiatives including market expansion, remodel strategy, local marketing opportunities, and competitive operations/DMA analysis.
• Develop strategies, champion tools and procedures, and partner cross functionally with global teams to improve the team member and customer experience in locally relevant ways.
• Lead the local Field Operations team and provide strategic partnership to franchisee above restaurant leadership, supporting long term planning initiatives including evolving the restaurant team member experience and scaling their businesses.
• Drive high priority, cross functional marketing and menu initiatives from planning through execution.
• Lead efforts to bring a multi-layered limited time offer (LTO) calendar to life by partnering with our global food innovation team, quality assurance, and supply chain co-op.
• Provide project management to a third-party supply chain co-op, act as a primary contact for their brand leader, category managers, etc.
• Make strategic recommendations and provide solutions to deliver a complex and growing calendar.
• Lead spend smarter initiatives to protect franchisee profitability while balancing brand needs and growth.

Benefits

• Hybrid work schedule and year-round flex day Fridays
• Up to 3 weeks of vacation per year and time off for personal days
• Yum! Days provided for additional day off on statutory holiday weeks
• 5 Live Well Days to unplug and recharge
• Tuition reimbursement and education benefits
• Fitness reimbursement of up to $300 per year
• RRSP with company match to employee contribution
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees