Sr. Program Manager, Central Operations

Amazon • Seattle, WA

1d • Onsite

About The Position

We're looking for a Workforce Planning Analyst to join our Central Operations team, supporting workforce strategy across our Data Center Engineering Operations (DCEO), Data Center Operations (DCO), and Logistics functions. You'll ensure our data center workforce is right-sized, properly skilled, and positioned to meet the demands of a rapidly scaling global infrastructure.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Develop and maintain workforce forecasts for DCEO, DCO, and Logistics teams based on capacity launches, rack deployments, decommission schedules, and operational volume drivers
• Build capacity models that account for data center lifecycle stages (build, launch, steady-state, decommission) and their unique staffing profiles
• Partner with regional operations leaders to align headcount plans with site launch timelines, colocation expansions, and infrastructure growth roadmaps
• Analyze technician utilization, ticket volumes, preventive maintenance schedules, and logistics throughput to optimize staffing ratios
• Model shift coverage requirements across 24/7 operations, accounting for shrinkage, attrition, training ramps, and seasonal variation
• Support hiring pipeline planning by providing lead-time-adjusted headcount recommendations to recruiting partners
• Track and forecast attrition trends across roles (DCEO technicians, DCO engineers, logistics coordinators) and recommend retention-informed planning adjustments
• Create dashboards and reporting that provide visibility into workforce health metrics: fill rates, time-to-productivity, overtime trends, and coverage gaps
• Develop scenario plans for new region launches, fleet expansions, and technology transitions that impact labor demand
• Drive standardization of workforce planning methodologies across geographies and operational functions

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior